Job Description
Level: Mid–junior (1–3 years relevant experience, or strong hands-on background with close supervision on unusual work)
Engagement: Full-time contract. Onsite/field work. Term and schedule with hiring manager.
Summary
Technical Support - Infrastructure Engineer
Lab & Field Hardware Technician (Full-Time Contractor)
Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design.
Responsibilities
- Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN–LAN connectivity fixes.
- Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
- Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
- Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
- Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
- Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.
Qualifications
- 1–3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
- Basic hardware and network troubleshooting skills
- Able to follow written steps, label work, and record serials/asset data.
- Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
- Nice to have: exposure to containers, CI/CD and storage networks.
Conditions
Physical work and sensitive areas; background check and security/credential rules as required.
Success
Tasks complete, traceable, and handoff-ready; issues beyond scope are escalated early with clear notes.
------------------------------
Equal opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Level: Mid–junior (1–3 years relevant experience, or strong hands-on background with close supervision on unusual work)
Engagement: Full-time contract. Onsite/field work. Term and schedule with hiring manager.
Summary
Technical Support - Infrastructure Engineer
Lab & Field Hardware Technician (Full-Time Contractor)
Performs hands-on network and storage hardware work, basic lab host support, and shipping/inventory tasks. Follows runbooks and asks for help on complex or one-off issues. Does not own architecture or tool design.
Responsibilities
- Network / appliances: NIC moves, swaps, bypasses, and chassis relocations; Tetra/specialty NIC installs; switch wiring; in-path and WAN–LAN connectivity fixes.
- Storage: Disk and storage-unit replacements; drive swaps and field replacements (non-RAID flows as directed); spare parts.
- Logistics: Shipping, RMAs, peripherals; moving gear; PO/shipment tracking and inbound logistics.
- Lab: Cabling, patching, power-on, wake/sleep; facility/lab access coordination.
- Lab IT: ESX, Hyper-V / Windows Server hosts and LAN/WAN pairs (operate and troubleshoot with guidance).
- Other: General troubleshooting; remote syslog/logging server replacement as runbooked; hardware inventory and retired-gear tracing; use of internal analytics/DB/service endpoints and credentials per process; password sync and locked lab accounts for non-LDAP flows as trained.
Qualifications
- 1–3 years (or equivalent) with server/appliance hardware, cabling, and safe rack/transport work.
- Basic hardware and network troubleshooting skills
- Able to follow written steps, label work, and record serials/asset data.
- Reliable for local transport when needed; clear written handoffs for shipments and RMAs.
- Nice to have: exposure to containers, CI/CD and storage networks.
Conditions
Physical work and sensitive areas; background check and security/credential rules as required.
Success
Tasks complete, traceable, and handoff-ready; issues beyond scope are escalated early with clear notes.
------------------------------
Equal opportunity Employer:
Mphasis is an equal opportunity/affirmative action employer. We provide equal employment opportunities to applicants and existing associates and evaluate qualified candidates without regard to race, gender, national origin, ancestry, age, color, religious creed, marital status, genetic information, sexual orientation, gender identity, gender expression, sex (including pregnancy, breast feeding and related medical conditions), mental or physical disability, medical conditions military and veteran status or any other status or condition protected by applicable federal, state, or local laws, governmental regulations and executive orders.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
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