Senior Project Coordinator (Hypercare Support)
Job Description
Job#: 3036693
Job Description:
Senior Project Coordinator (Hypercare Support)Location: Austin, Texas (Onsite)
Role OverviewWe are seeking a Project Coordinator to support a high-visibility, fast-paced technology deployment program. This is a critical, front-line coordination role where you will partner closely with program leadership and technical teams to drive execution and ensure on-time delivery. This engagement offers the opportunity to work across the full project lifecycle, from planning and launch through execution, hypercare, and final closeout.
Key Responsibilities- Maintain and manage project plans, timelines, and milestone tracking across all workstreams.
- Monitor project health and proactively identify risks, blockers, and dependencies, escalating them in real time.
- Own and maintain issue logs, decision trackers, and prepare weekly executive-level status reports for leadership.
- Coordinate and facilitate cross-functional meetings, including preparing agendas, taking notes, and tracking action items.
- Act as the primary point of coordination for a support team of 5–10 technicians and project stakeholders.
- Ensure timely communication of updates, deliverables, and key decisions.
- Provide dedicated support during the hypercare phase by tracking and triaging post-launch issues and coordinating their resolution.
- Document lessons learned, process improvements, and final project outcomes for knowledge transfer.
Experience: 3–6+ years in project coordination, program coordination, or junior project management roles, preferably supporting enterprise-level technology deployments. The ideal candidate will have experience supporting teams of 5-10+ contributors.
Skills:
- Proven ability to manage competing priorities and operate with an ownership mindset in a fast-paced environment.
- Strong organizational skills and experience with project tracking, governance, and reporting, including RACI models, issue logs, and risk tracking.
- Excellent communication skills with the ability to engage confidently with leadership stakeholders and lead meetings.
- Experience with project management tools such as Asana, MS Project, Smartsheet, Jira, or equivalent.
- Background in technology deployments, operational rollouts, or field support programs, especially involving device deployments or infrastructure projects.
- Experience supporting post-launch triage (hypercare), issue tracking, and escalation workflows.
- Familiarity with cross-functional stakeholder management involving IT, operations, and field teams.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
Job#: 3036693
Job Description:
Senior Project Coordinator (Hypercare Support)Location: Austin, Texas (Onsite)
Role OverviewWe are seeking a Project Coordinator to support a high-visibility, fast-paced technology deployment program. This is a critical, front-line coordination role where you will partner closely with program leadership and technical teams to drive execution and ensure on-time delivery. This engagement offers the opportunity to work across the full project lifecycle, from planning and launch through execution, hypercare, and final closeout.
Key Responsibilities- Maintain and manage project plans, timelines, and milestone tracking across all workstreams.
- Monitor project health and proactively identify risks, blockers, and dependencies, escalating them in real time.
- Own and maintain issue logs, decision trackers, and prepare weekly executive-level status reports for leadership.
- Coordinate and facilitate cross-functional meetings, including preparing agendas, taking notes, and tracking action items.
- Act as the primary point of coordination for a support team of 5–10 technicians and project stakeholders.
- Ensure timely communication of updates, deliverables, and key decisions.
- Provide dedicated support during the hypercare phase by tracking and triaging post-launch issues and coordinating their resolution.
- Document lessons learned, process improvements, and final project outcomes for knowledge transfer.
Experience: 3–6+ years in project coordination, program coordination, or junior project management roles, preferably supporting enterprise-level technology deployments. The ideal candidate will have experience supporting teams of 5-10+ contributors.
Skills:
- Proven ability to manage competing priorities and operate with an ownership mindset in a fast-paced environment.
- Strong organizational skills and experience with project tracking, governance, and reporting, including RACI models, issue logs, and risk tracking.
- Excellent communication skills with the ability to engage confidently with leadership stakeholders and lead meetings.
- Experience with project management tools such as Asana, MS Project, Smartsheet, Jira, or equivalent.
- Background in technology deployments, operational rollouts, or field support programs, especially involving device deployments or infrastructure projects.
- Experience supporting post-launch triage (hypercare), issue tracking, and escalation workflows.
- Familiarity with cross-functional stakeholder management involving IT, operations, and field teams.
Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.
Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy
Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.
Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.
If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.
UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex Systems.
VEVRAA Federal Contractor.
We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.
About Apex Systems, Inc.
Apex Systems is a world class technology services business that incorporates industry insights and experience to deliver solutions that fulfill our clients’ digital visions. We provide a continuum of service from workforce mobilization and modern enterprise solutions to digital innovation to drive better results and bring more value to our clients. Apex transforms our customers with modern enterprise solutions tailored to the industries we serve. Apex has a presence in over 70 markets across the US, Canada, and Mexico.
Apex is a segment of ASGN Inc. (NYSE: ASGN). To learn more, visit www.apexsystems.com.