Job Description:

Berklee is a global community of artists, educators, and creative entrepreneurs. As the world’s leading institution for music, dance, and theater, Berklee empowers inspired individuals to connect, innovate, and excel. Every team member plays a part in this student-centered, mission-driven work, fostering an environment where creativity and cultural diversity thrive.

The Concert Operations team is seeking a dynamic Senior House Manager. This role leads front-of-house operations for iconic spaces like the Berklee Performance Center and Boston Conservatory Mainstage, ensuring exceptional, safe, and welcoming experiences for patrons, students, and performers alike.

Key Responsibilities:

• Event Management: Serve as the primary front-of-house manager for major performances, coordinating logistics with promoters, production managers, and security while acts as the single point of contact during events.

• Team Leadership: Hire, train, schedule, and mentor a team of approximately 50 student ushers and the Senior Usher Team, supporting student growth and maintaining a collaborative workplace culture.

• Safety & Compliance: Enforce safety regulations, manage emergency response procedures, and maintain familiarity with ADA standards to guarantee an accessible environment for all guests.

• Operations & Tech: Build show info sheets, manage ticketing scanners, oversee merchandise setups, and utilize digital tools (Workday, Slack, When2Work) to streamline venue workflows.
  

Required Qualifications:

• Five years of experience in theater operations and house management, with a solid grasp of venue maintenance and guest services.

• Proven supervisory skills, with a strong interest in mentoring student workers.

• Exceptional calm under pressure and expertise in crowd management and emergency protocols.

• Tech-savviness, including experience with database management (such as FileMaker Pro) and scheduling software.

• Flexibility to work nights, weekends, and holidays aligned with the exciting performance calendar.

Culture and Benefits: Berklee fosters a vibrant, inclusive workplace that celebrates multiple perspectives and honors work-life balance. Employees enjoy a deeply creative environment alongside a robust benefits package designed to support holistic well-being and professional growth.

Hiring Range: $56,000 to $75,000; salary dependent on relevant experience and education. Please visit the Total Rewards page to learn more about the benefits of working at Berklee.

This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:

We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.

As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at [email protected] or call 617-747-2375.

*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*

Employee Type: