1. Champions functional business requirements to ensure that technology based solutions are properly developed and applied; oversees application of information systems to support functional business requirements of the ABU; acts as an in-house information systems expert and primary technical point-of-contact for the ABU; works with appropriate ITS staff to assure information systems issues are addressed; works with ABU staff to design, implement, test, and maintain information systems in support of those areas, including any necessary coordination with ITS and other offices on technical support and troubleshooting issues; and coordinates, oversees, and participates in the functional testing of all information systems utilized by the ABU during systems’ implementation, upgrades, patches, and other maintenance, including development and maintenance of testing plans, scripts and processes.
2. Designs of develops ERP system related programming; conducts project planning, development and business process review and improvement.
3. Analyzes business and information management processes within the ABU; recommends and implements effective uses of technology to support these processes; monitors, reviews, and evaluates appropriate new technologies that could potentially enhance the College's ability to effectively manage and disseminate assigned business unit related information; and recommends, implements, and maintains automation processes for the ABU, including use of automation tools, automated scripts, and electronic workflows.

4. Coordinates, develops and implements reporting, tracking and data extraction functions and processes, in coordination with ITS and other stakeholders.; designs, develops, and produces detailed, standard and ad hoc reports; researches topics relevant to ABU; and performs data analysis and produce statistical summaries

5. Coordinates and assists in the development and delivery of training and online support resources on use of ABU information systems to departmental personnel and other end-users; acts as a liaison for end users, fielding questions, troubleshooting problems, and providing support; provides technical support, functional guidance and direction on information systems to assigned business unit user group, vendors, and other stakeholders; acts as a liaison for end-users to coordinate support for communication systems related to professional development information systems, including email, web, portal, and other automated processes; and creates and maintains documentation for ABU information systems and related business processes.
6. Coordinates, maintains, and assists with user security and account setups; provides support in the triage, troubleshooting and resolution of information systems related issues; identifies and tracks system defects as well as enhancements to ensure the proper routing of problems to vendor, staff, and other stakeholders; and collaborates with vendor support on the resolution applications issues and system problems.
7. Acts as a liaison between and works collaboratively with the Assigned Business Unit (ABU) and Information Technology (IT).
8. Analyzes incident tickets and performs root cause analysis.
9. Leads the implementation and maintenance of ABU information systems; ensures system accuracy by working with users to conduct periodic audits of data, processes, and processing results; serves as a liaison for ABU in establishing information systems related priorities; and designs, builds, and maintains Management Information and Decision Support Systems as required.

10. Represents ABU on College committees (e.g., Nexus Transformation) and at vendor/users’ conferences (e.g., Campus Management’s CampusInsight); represents the College by service on task forces and committees of federal and state agencies; networks with other systems support professional regarding problem resolution and system enhancements; and collaborates with stakeholders on information systems of ABU.
11. Performs other duties commensurate with functions and level of position or as assigned.

EDUCATION: Bachelor's Degree - or - Professional Level certification - or - Demonstrated KSA.

EXPERIENCE:  Two (2) years of related experience.

SPECIAL POSITION CONDITIONS:  May be required to be available for after-hours emergency response duties as a member of a 7x24x365 ERP support team.

Background Verification:  As a condition of employment, all candidates accepting an offer of employment for a full-time, part- time, temporary, student worker, or volunteer position, will be required to undergo a Background Verification.  Employment with Central Arizona College is contingent upon the successful completion of the background verification.  The level the background verification for this position is: Executive level.

All applicants must be at least 18 years of age or older to be considered for this position.

• Knowledge of the organization’s goals and objectives.

• Knowledge of applicable data privacy practices and laws.

• Knowledge of using SQL against relational databases (e.g., Oracle, Microsoft SQL) to code, interpret and execute reports/queries.  

• Knowledge of database table structure and entity relationships.

• Knowledge of designing business-based solutions to support the functions of the assigned business unit, preferably in a higher education environment.

• Knowledge of developing and managing/supporting information management systems related to function of the assigned business unit.

• Skill in training users and communicating complex, technical information to people with varying levels experience and understanding.

• Skill in using reporting and decision support tools and Microsoft Office applications.

• Skill in organizing and recordkeeping.

• Skill in delivering customer service.

• Skill in communicating, both verbally and in writing.

• Ability to analyze and solve problems.

• Ability to work independently and handle multiple, complex and varied assignments in a timely manner.

• Ability to analyze and interpret data and to clearly and effectively communicate technical information to individuals at all levels of the organization with varying levels of understanding. 

• Ability to identify and apply technological solutions to the functional work of the assigned business unit, ensuring that all business and regulatory requirements are met.

• Ability to develop and maintain detailed documentation for technology systems and processes. Ability to create and maintain detailed testing plans and associated scripts.

• Ability to work effectively in a diverse community and meet the needs of diverse student populations.

• Ability to conduct research into administrative system issues and products as required.

• Ability to present ideas in user-friendly language.

• Ability to be highly self-motivated and directed, with keen attention to detail.

• Ability to effectively prioritize tasks in a challenging environment.

• Ability to work in a team-oriented, collaborative environment.

PHYSICAL REQUIREMENTS:

The work is sedentary work. The employee is occasionally required to exert up to 10 pounds of force to move objects. Additionally, the following physical abilities are required: crouching, fingering, grasping, hearing voices and distinguishing among sounds, mental acuity, reaching, repetitive motion, speaking, talking, visual acuity in data/color/observations, and walking. Duties performed may cause light fatigue of eyes, fingers, or other faculties as a result of repetitive motion.

INTERPERSONAL SKILLS:

Significant Level - Position engages in or requires some or all of the following: has significantly high interactions with students, program participants, and/or the public; works with highly confidential information; and/or interacts on a regular basis with high profile individuals where interactions require well-developed understanding of human behavior and the ability to apply those skills in situations where the outcome is unpredictable. 

WORKING CONDITIONS:

Work is performed in a dynamic environment that requires sensitivity to change and responsiveness to changing goals, priorities, and needs. Job is performed in general office or comparable working area with many and frequent distractions such as noise and interruptions or in congested and occasionally confined work areas with exposure to disagreeable elements.

CAC is an equal opportunity employer and complies with all applicable federal, state, and local laws regarding equal employment opportunity and anti-discrimination. CAC strictly prohibits and does not tolerate discrimination on the basis of the following protected classes and/or characteristics, in all of its operations, programs and activities, including but not limited to employment, promotion, admissions and access to all career and technical programs: race, color, religion, creed, national origin or ancestry, ethnicity, sex, age, physical or mental disability, citizenship, past, current, or prospective service in the uniformed services, genetic information, or any other characteristic protected under applicable federal, state, or local law. For more information contact: Laura Shepherd, Title IX Coordinator at 520-494-5106 or [email protected]; Section 504/ADA Coordinator at [email protected] or Human Resources at [email protected].

Important Notice: As a condition of employment, all full time Central Arizona College employee’s automatically become members of the Arizona State Retirement System (ASRS). This is a pension system that requires mandatory contributions from the employee with a matching contribution from the employer.  The 26-27 fiscal year contribution rate is 11.98%.  Please note this rate is subject to change on a fiscal year basis. Membership to ASRS is a condition of employment and is not optional unless you are at least 65 years of age and meet the opt out eligibility requirements, or are a retiree from ASRS . Please consider this when applying for this position.

We acknowledge that our institution, Central Arizona College, occupies ancestral lands of the Huhugam (HU-hu-gum), who lived and farmed along the Gila River Basin centuries ago. We thank the Native communities and descendants of these Indigenous people whose stewardship of the land and waterways allows us to be here now: the San Carlos Apache Tribe, Tohono O’odham (THO’-oh-no  OH’-oh-thum) Nation, Ak-Chin (AK-Chin) Indian Community,? and the Gila River Indian Community, which is comprised of the Akimel O’odham (A-kee-med/r OH-oh-thum) (Pima) and the PEE-Posh (Maricopa) tribes. Indigenous people from other Native nations also reside in Pinal County. Arizona is home to 22 federally recognized Tribes. All have made innumerable contributions to our region.?