Job#: 3034560

Job Description:

Description:

Role: ONE CALL SPECIALIST I

Job Description

Responsible for screening One Call Center Locate Ticket requests in order to analyze the location of the dig site using a software application in relation to the company's underground fiber optics network. Accountable for the protection of company fiber and prevention of costly restoration due to a fiber cut or damage by ensuring that the dig site is clear. Working environment operates 24x7 year-round and all specialists are expected to cover the various shifts, holidays or work overtime whenever needed.

Qualifications

Ability to work 24/7/365 flexible hours as needed.

Shift (Mon-Fri)

6am-3pm

10am-7pm

2pm-11pm

CST

Ability to work in a team environment and communicate with customers in a professional manner

An accurate and methodical approach

Good problem-solving skills

The ability to analyze data, recognize problems, and draw quick logical conclusions in a?production environment

Above average mathematical acumen

PC skills and be well versed in MS Windows and Office applications

Good communications skills

Good customer care skills

Attention to detail

Ability to plan your work and meet deadlines

Ability to work independently, as well as part of a team

Good knowledge of IRTHNet or other Ticket Management System, Microsoft Office (Word, Excel?& Outlook), Ops Console, Map books, GIS Applications and State One Call Center’s websites.

Minimum skills required to perform in this role:

One or a combination of any of the following: Associate’s or Bachelor’s Degree and/or related job experience. Must be able to demonstrate knowledge and abilities. Related/Demonstrated job experience is described as: Similar industry experience via Telecom, Military or Business with similar essential duties. Acquires skills through a combination of formal training and considerable on-the- job experience. May serve as lead and/or primary technical resource within department or work area. High School, GED or equivalent education and relevant experience. 3+ years of related experience.

Ticket analysis. Want to send a clear positive response if the excavator will not impact our facilities. Want to send a conflict response if the excavator will impact our facilities. *Damage prevention to not getting cut is priority.

We work out of a ticket management system that list the locate instruction plus the map showing where work is taking place and our buried assets.

We also support phone calls to direct people to right departments and to answer questions on 811 dig tickets.

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex uses a virtual recruiter as part of the application process. Click here for more details. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Everforth Apex and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at https://www.apexsystems.com/privacy-policy

Everforth Apex Benefits Overview: Everforth Apex offers a range of supplemental benefits, including medical, dental, vision, life, disability, and other insurance plans that offer an optional layer of financial protection. We offer an ESPP (employee stock purchase program) and a 401K program which allows you to contribute typically within 30 days of starting, with a company match after 12 months of tenure. Everforth Apex also offers a HSA (Health Savings Account on the HDHP plan), a SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions, a corporate discount savings program and other discounts. In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. Everforth Apex has a dedicated customer service team for our Consultants that can address questions around benefits and other resources, as well as a certified Career Coach. You can access a full list of our benefits, programs, support teams and resources within our ‘Welcome Packet’ as well, which an Everforth Apex team member can provide.

Everforth Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Everforth Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you require an accommodation under the Americans with Disabilities Act to participate in an interview with a virtual recruiter or to use our website for a search or application, please contact our Benefits Department at [email protected] or 804-523-8228. Please note that this contact information is strictly to be used for medical ADA accommodations and that no other inquiries will be answered.

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We request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.