Job Description
We are growing! The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. Must use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine Fraud status, and communicate with consumer directly on their fraud concerns.
In the Role
- Promptly and accurately capture customer concerns in the complaint management system.
- Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
- Communicate OMF fraud determinations to the consumer.
- Establishes effective, professional rapport with both internal and external customers.
Requirements
- High School Diploma or GED required
- 1-2 year of customer service experience
- Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards.
- Possess objective analytical, problem-solving skills.
- Ability to verbally communicate with internal and external customers effectively.
- Strong data entry and computer knowledge.
- Strong attention to detail and multi-tasking.
WhoweAre
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other productshelppeople borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made usa bettercompany for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMainatour best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health andwellbeingoptions including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15days' vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)
We are growing! The Senior Customer Care Specialist is a valued member of the Executive Office of Customer Care (EOCC) Fraud team. Must use sound judgment to classify fraud concerns consistently, accurately, and in a timely manner, coordinate with internal departments to determine Fraud status, and communicate with consumer directly on their fraud concerns.
In the Role
- Promptly and accurately capture customer concerns in the complaint management system.
- Promptly and accurately route customer concerns, using the complaint management system, to the Enterprise Fraud Group (EFG).
- Communicate OMF fraud determinations to the consumer.
- Establishes effective, professional rapport with both internal and external customers.
Requirements
- High School Diploma or GED required
- 1-2 year of customer service experience
- Ability to manage multiple responsibilities, while adhering to the department's productivity and quality standards.
- Possess objective analytical, problem-solving skills.
- Ability to verbally communicate with internal and external customers effectively.
- Strong data entry and computer knowledge.
- Strong attention to detail and multi-tasking.
WhoweAre
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other productshelppeople borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made usa bettercompany for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMainatour best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
Health andwellbeingoptions including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
Up to 4% matching 401(k)
Employee Stock Purchase Plan (10% share discount)
Tuition reimbursement
Paid time off (15days' vacation per year, prorated based on start date)
Paid sick leave as determined by state or local ordinance (prorated based on start date)
11 Paid holidays (4 floating holidays, prorated based on start date)
Paid volunteer time (3 days per year, prorated based on start date)