Job Description
Job Details:
Title: Banking Customer Relationship Specialist
Location: Jacksonville, FL
Duration: 09 months of contract | Onsite
Pay: $28/Hr. to $30/Hr.
Job Description:
- First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products.
- May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
- On the phones, answer 25- 30 calls/daily - phone all day. (they don't have talk time metrics - it's about resolving the issue - avg talk time 10 min, won't be rushed, but will be monitored).
- Talk to commercial/business clients about anything
- They are not singular focused, they are asked about any Treasury products
- 85% of calls we can solve on the phone in 10 min or less
- 15% of calls handed off/escalated
Job Details:
Title: Banking Customer Relationship Specialist
Location: Jacksonville, FL
Duration: 09 months of contract | Onsite
Pay: $28/Hr. to $30/Hr.
Job Description:
- First point of contact for inquiries received from high revenue clients via phone/chat/email channel. Responsible for reading, analyzing and/or determining appropriate handling and resolution of requests. Requests consist of treasury, cash management, card and/or depository products.
- May work with internal business partners to provide resolution to client inquiries, issues, and/or technical support.
- On the phones, answer 25- 30 calls/daily - phone all day. (they don't have talk time metrics - it's about resolving the issue - avg talk time 10 min, won't be rushed, but will be monitored).
- Talk to commercial/business clients about anything
- They are not singular focused, they are asked about any Treasury products
- 85% of calls we can solve on the phone in 10 min or less
- 15% of calls handed off/escalated
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