Customer Solutions Business Operations Business Support Analyst 

SUMMARY

Level 6

• Provide day-to-day Leadership Support, Strategy Implementation, and Business Unit/Project Support for the Utility Services team to ensure that positive operational and organizational goals are achieved in support of Net Income growth. This is achieved by strengthening the internal business processes, providing timely data and information to support business decisions, effectively supporting growth initiatives and profitability, and providing individualized support for the various business lines. This includes direct support of the Business Unit Manager and indirect support of the individual Sales teams. 
• Responsibilities include Strategic Reporting and Analysis, Advisor to the Management Team, Business Unit Compliance and Oversight, New Product Implementation Support, Executive Management Presentations, Project Financial Tracking, Business Unit Organizational Support, Serve as Liaison between Accounting, Finance and Treasury, Customer Services, Corporate Services, Power Delivery, and Transmission Organizations for financial matters, Implement Incentive Plan Strategy and Administration, and Oversee/Lead Risk Mitigation activities. 
• Provide input and support in creating budgets, financial projections, departmental workforce planning processes, dashboards, and goals monitoring. 

JOB REQUIREMENTS:

(Education, Experience, Knowledge, Skills)

• Bachelor’s Degree in Accounting, Finance, or related field required - Broad understanding of the company's unregulated products and services, operations, policies, and procedures
• Four or more years of experience in project cost tracking and cost analysis and reporting required 
• Prior experience managing organizational budgets is required 
• Strong entrepreneurial skills and understanding of margin calculations, sales goals, and revenue requirements 
• Previous experience working with multiple departments within Accounting, Finance, Marketing, or Sales is desired 
• Accounting and Finance experience is required 
• Previous experience developing and implementing key business solutions and applications 
• Strong understanding of Southern Company key financial, budgeting, invoicing, and procurement applications (e.g. Maximo, Oracle, Soar, CSS, Etc.) is required
• Experience with incentive plan management, administration, policy and guidelines, and plan communications to drive sales is a plus 
• Experience in New Product Implementation and support 
• Experience in Contracts Compliance 
• Excellent interpersonal, analytical, and organizational skills 
• Strong oral and written communication skills 
• Broad understanding of utility operations, policies and procedures
• Ability to initiate and manage multiple and complex projects, and to meet deadlines in a fast-paced environment 
• Ability to adapt to changing demands and reprioritize as necessary 
• Ability to use good judgment and to make sound decisions
• Proficiency with computer skills including Microsoft Suite products (MS Word, Excel, Access, PowerPoint and Outlook) is required

MAJOR JOB RESPONSIBILITIES BEHAVIORAL ATTRIBUTES

• This position will provide the strategic reporting, analysis, and oversite for Regulated and Unregulated Business Lines in support of GPC Customer Solutions. Support model to include Outdoor Lighting, Unregulated Distribution, TMR (Total Maintenance Agreements for customer owned distribution assets), Unregulated AMI (Automated Metering Infrastructure for water/gas), Colocation (regulated and unregulated), and Energy Services. 
• Develop and maintain project cost tracking and analysis for the portfolio of products and services offerings
• Develop and maintain strategic reporting and analysis in support of product portfolio
• Provide new product implementation, design assistance, and support
• Revenue reporting 
• Develop presentations as needed for various projects and requests in support of the Business Unit Manager and sales leadership teams
• Facilitate monthly project meetings, including presentation materials
• Manage the administration of the incentives plans for Customer Solutions, including policy updates, compliance, processing, and communications on payouts
• Manage information between key partners and provide updates to Business Unit leadership and staff as needed (Accounting/Finance, region sales teams, Risk Management, HR, Compliance, Regulatory)
• Support / lead special projects and serve on various committees as requested 
• Establish and maintain strong working relationships with Sales Managers, Project Managers, Business Operations, various sales leadership team members, support functions, and other key stakeholders in support of the organization 
• Represent Business Operations Manager at various meetings and internal and external events as required

BEHAVIORAL ATTRIBUTES

• Effectively support a diverse work group and create an engaging work environment by communicating a compelling vision that inspires and motivates others to achieve desired goals 
• Seen as a trusted team member due to depth of expertise and knowledge, confidence, decision making ability, consistency, honesty, and integrity 
• Ability to support challenging and meaningful goals, provide timely information and feedback, and courageously address financial performance issues quickly.  
• Build and establish effective relationships/partnerships inside Sales, across functional boundaries and externally to engage the entire company to grow net income. 
• Promote a high level of cooperation between work groups to create a positive and productive atmosphere in the organization.
• Push to develop new skills and abilities in support of organizational goals and to increase organizational efficiency.
• Ability to effectively support change in an intensely competitive and dynamic business environment. 
• Support leaders and the management team in being bold and innovative, willing to take calculated risks in the constant pursuit of top line revenue and net income growth 
• Think outside the box, eliminate inefficiencies, use AI and Copilot.