Help connect thousands of people to recreation opportunities at one of King County's most popular parks.

About the Role:
 
As an Activities Scheduling Coordinator at Marymoor Park, you'll serve as the primary point of contact for athletic field and facility reservations, helping leagues, community organizations, and park visitors access recreation spaces. This role combines customer service, scheduling, problem solving, and operational coordination to ensure facilities are reserved efficiently and visitors receive exceptional service.

If you enjoy working in a fast-paced environment, building relationships with diverse customers, and coordinating multiple activities with accuracy and attention to detail, this is an opportunity to make a meaningful impact while supporting one of the region's premier parks.

This position follows a hybrid work model, blending remote and in-person work.

About Marymoor Park and the Team:

Located in the heart of King County, Marymoor Park is one of the region's most popular destinations, welcoming millions of visitors each year. The park provides a wide range of recreational opportunities, including athletic fields, special events, community activities, and facility rentals.

The Recreation, Partnerships, and Property Management Section manage facility reservations, recreation opportunities, partnerships, and visitor services throughout King County Parks. At Marymoor Park, you'll work with a collaborative team dedicated to providing outstanding customer service while supporting one of the busiest and most diverse park destinations in the region.

Commitment to Equity, Racial and Social Justice:

King County, named after Dr. Martin Luther King, Jr., is a diverse and vibrant community that represents cultures from around the world. Our True North is to create a welcoming community where everyone can thrive.  We prioritize equity, racial and social justice, making it a foundational and daily expectation for all employees. As an Activities Scheduling Coordinator, you will actively apply these principles in all aspects of your work. Learn more about our commitment at http://www.kingcounty.gov/equity.

Apply now for a rewarding career at the Apply now for a rewarding career at the King County Parks Division of the King County Department of Natural Resources & Parks (DNRP). Join our talented workforce in protecting and restoring the natural environment and promoting more resilient, sustainable, and equitable communities. Enjoy training, comprehensive benefits, and growth opportunities.

What You Will Be Doing: 

• Coordinate athletic field reservations and facility rentals by responding to customer inquiries via phone, email, and in person.
• Process reservations, agreements and required documentation using ActiveNet and other related business systems.
• Build positive relationships with park users, organizations, and community partners while providing exceptional customer service.
• Manage customer accounts by collecting payments, following up on delinquent accounts, and modifying permit status as appropriate.
• Resolve scheduling conflicts and customer concerns by applying sound judgment and effective problem-solving skills.[DM1][OA2]
• Work closely with the Event Coordinator to ensure accurate scheduling and availability of fields and facilities and collaborate on multi-use event days to maintain accessibility for all park users.
• Communicate and support change management initiatives to foster a culture of continuous improvement.
• Serve as Venue Supervisor during large events to help ensure safe and successful operations.

Qualifications You Bring: 

• Experience coordinating athletic, recreation, facility event or similar scheduling activities using ActiveNet or comparable reservation or scheduling system.
• Demonstrated customer service experience with the ability to build positive relationships and effectively interact with diverse customers, community members, and partners.
• Demonstrated problem-solving skills, attention to detail, and ability to organize and prioritize multiple tasks, deadlines, and competing priorities.
• Experience performing administrative support functions such as processing payments, preparing agreements or documentation, maintaining records, and coordinating information.
• Experience using Microsoft 365 applications and other technology systems to support administrative, scheduling, customer account, or operational functions.
• Ability to apply equity and social justice concepts and principles to work activities and decision making.

Competencies You Bring: 

Customer Focus: Building strong customer relationships and delivering customer-centric solutions

Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

Plans and Aligns: Planning and prioritizing work to meet commitments aligned with organizational goals.

Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Manages Conflict: Handling conflict situations effectively, with a minimum of noise.

It Would Be Great if You Also Bring:

• Experience in ActiveNet highly desirable.
• Experience supporting large events or venue operations. 

Working Conditions:

• Work Location: The team works in a hybrid model, with days in the office as well as telecommuting. The ratio of remote to onsite work will be dependent on business needs and is subject to change. Tuesdays are required days in office. Some evenings and weekends may be needed to support park activities. The primary onsite location is Marymoor Park, 6046 West Lake Sammamish Pkwy NE, Redmond, WA 98052.

Employees must reside in Washington state and within a reasonable distance to their King County worksite to respond to workplace reporting requirements.

King County has a robust collection of tools and resources to support working remotely. The individual selected for this opportunity will join an innovative and progressive team that is redefining how we work as we transition to the department's hybrid environment. Employees will be provided with a County-issued laptop and must maintain a home workspace with an internet connection where they can reliably perform work and remain available and responsive during scheduled work hours.

• Work Schedule: This full-time position works a 40-hour work week. This position is not exempt from the overtime provision of the Fair Labor Standard Act (FLSA) and is overtime eligible. 
• Union Representation: This position is not represented by a union.

Application and Selection Process:

We welcome applications from all qualified applicants.  We value diversity, diverse perspectives and life experience and encourage people of all background to apply.

Application materials will be screened for clarity, completeness and alignment with the experience, qualifications, knowledge, and skills essential for this role to determine which candidates may be invited to participate in one or more panel interviews.  

To apply, submit a:

• Complete Application
• Resume
• Answers to Supplemental Questions 

Note: Please be aware that other documents won't be considered or reviewed during minimum qualification screening.

Who to Contact: For more information regarding this recruitment, please contact: Divya Mathew at[email protected]

Discover More About the Parks Division: King County Parks is dedicated to stewarding, enhancing, and acquiring parks to inspire healthy communities. With over 205 parks, 175+ miles of regional trails, and 250+ miles of backcountry trails, we strive to provide park amenities that can be enjoyed by King County residents today and for generations to come. We value collaborative partnerships with community organizations and work towards the common goal of creating a vibrant and inclusive park system.

Visit our website and check us out atFacebook, Twitter, Instagram and Flickr.

Discover More About DNRP: Visit our website, explore aninteractive map of our recent accomplishments and check us out atFacebook, X (formerly Twitter), LinkedIn, TikTok, Instagram, YouTube and Keeping King County Green News.

Sign up for Job Alerts to be notified of additional career opportunities with King County. Select the Natural Resources category for DNRP opportunities and explore other categories of interest.

Forbes named King County as one of Washington State's best employers.

Together, with leadership and our employees, we're changing the way government delivers service and winning national recognition as a model of excellence. Are you ready to make a difference. Come join the team dedicated to serving one of the nation's best places to live, work and play.

Guided by our values, we are making King County a welcoming community where every person can thrive. We value diversity, inclusion and belonging in our workplace and workforce. To reach this goal we are committed to workforce equity. Equitable recruiting, support, and retention is how we will obtain the highest quality workforce in our region; a workforce that shares and will help advance our guiding principles - we are one team; we solve problems; we focus on the customer; we drive for results; we are racially just; we respect all people; we lead the way; and we are responsible stewards. We encourage people of all backgrounds and identities to apply, including Native American and people of color, immigrants, refugees, women, LGBTQ+, people living with disabilities, and veterans.

King County is an Equal Employment Opportunity (EEO) Employer

No person is unlawfully excluded from employment opportunities based on race, color, religion, national origin, sex (including gender identity, sexual orientation and pregnancy), age, genetic information, disability, veteran status, or other protected class. Our EEO policy applies to all employment actions, including but not limited to recruitment, hiring, selection for training, promotion, transfer, demotion, layoff, termination, rates of pay or other forms of compensation.

To Apply

If you are interested in pursuing this position, please follow the application instructions carefully. If you need this announcement in an alternate language or format, would like to request accommodation or assistance in the application or assessment process or if you have questions, please contact the recruiter listed on this job announcement.