Academic Assistant, Office of Academic and Community Standards (OACS)
Academic Assistant, Office of Academic and Community Standards (OACS)
Job Description
Essential Duties & Responsibilities:
Daily Workflow (may include):
Intake and manage, within Service Level Agreements: Academic policy violation and appeal cases (Academic Integrity and Honesty, Learner Code of Conduct, Professional Standards, Grade Appeals, Learner Grievance, Discrimination, Harassment/Assault); Complaints: Academic, Executive, Third Party; Special Credit Requests; Red Card process; Academic Standing Appeals).
Communication & Evaluation/Assessment:
Identify patterns and actions related to those patterns to assess and improve workflows and OACS communication.
Cross-Functional Work:
Assist research/documentation projects.
Pull documentation for workflow cases (e.g., Academic Integrity and Honesty).
Assist President’s Designee workflow.
Tracking of workflows, feedback to staff on improvement/efficiency, etc.
Other:
Schedule rooms, meetings.
Coordinate projects.
Coordinate workflows for rotation/schedules
Other duties or projects as needed.
Job Skills:
Required Qualifications
Microsoft Suite
Zoom
Basic Data entry
FERPA or privacy training
Preferred Qualifications
ERP Applications: SalesForce
PeopleSoft
- Able to work independently
- Able to prioritize work
- Able to remain flexible and shift focus as needed
Able to function in an online education environment with little to no face-to-face interaction with students
Able to work with a diverse student population
Experience with, or ability to work with adult students
Work Experience:
Minimum of 3 years experience in academic administration, advising or transferable experience.
Education:
Bachelor’s degree from an accredited institution required.
Other:
Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
Accommodations related to schedule may be considered.
Able to access information using a computer.
Other essential functions and marginal job functions are subject to modification.
Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.
$23.00 - $28.00 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected].
Essential Duties & Responsibilities:
Daily Workflow (may include):
Intake and manage, within Service Level Agreements: Academic policy violation and appeal cases (Academic Integrity and Honesty, Learner Code of Conduct, Professional Standards, Grade Appeals, Learner Grievance, Discrimination, Harassment/Assault); Complaints: Academic, Executive, Third Party; Special Credit Requests; Red Card process; Academic Standing Appeals).
Communication & Evaluation/Assessment:
Identify patterns and actions related to those patterns to assess and improve workflows and OACS communication.
Cross-Functional Work:
Assist research/documentation projects.
Pull documentation for workflow cases (e.g., Academic Integrity and Honesty).
Assist President’s Designee workflow.
Tracking of workflows, feedback to staff on improvement/efficiency, etc.
Other:
Schedule rooms, meetings.
Coordinate projects.
Coordinate workflows for rotation/schedules
Other duties or projects as needed.
Job Skills:
Required Qualifications
Microsoft Suite
Zoom
Basic Data entry
FERPA or privacy training
Preferred Qualifications
ERP Applications: SalesForce
PeopleSoft
- Able to work independently
- Able to prioritize work
- Able to remain flexible and shift focus as needed
Able to function in an online education environment with little to no face-to-face interaction with students
Able to work with a diverse student population
Experience with, or ability to work with adult students
Work Experience:
Minimum of 3 years experience in academic administration, advising or transferable experience.
Education:
Bachelor’s degree from an accredited institution required.
Other:
Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided. Travel will be more common for roles such as Account Executives (25 - 50%), senior leaders (10 – 20%) or Capella Core Faculty (5 – 10%).
Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
If offsite or hybrid role, must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
Faculty and Federal Work Study roles require access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
Accommodations related to schedule may be considered.
Able to access information using a computer.
Other essential functions and marginal job functions are subject to modification.
Applicants must be authorized to work in the United States. Visa sponsorship is not available for this position.
$23.00 - $28.00 is the expected starting pay for this position. This offer is based on current budgetary guidelines and additional factors outlined below.
SEI offers a comprehensive package of benefits to employees scheduled 30 hours or more per week. In addition to medical, dental, vision, life and disability plans, SEI employees may take advantage of well-being incentives, parental leave, paid time off, certain paid holidays, tax saving accounts (FSA, HSA), 401(k) retirement benefit, Employee Stock Purchase Plan, tuition assistance as well as entertainment and retail discounts. Non-exempt employees are eligible for overtime pay, if applicable.
Careers - Our Benefits, Strategic Education, Inc
SEI is an equal opportunity employer committed to fostering an inclusive and collaborative culture where individuals can grow their careers and contribute fully. We strive to attract talent with broad experiences, skills and perspectives. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.
If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at [email protected].
About Strategic Education Inc.
Work is changing. The economy is rapidly transforming. We’re innovating education and transforming learning to help people prepare for the workforce - today and in the future. Our innovation is powered by the belief that today's workforce cannot be supported by yesterday's education. To be relevant now and in the future, we need to transform learning to create an experience that delivers results.
Our goal is to create as much economic mobility for our students as possible. We exist to help them better their lives through education. The interests of our students come first. If we do a good job serving them, our success follows. We need to be on the cutting edge of the future of learning and work.The world is changing rapidly. The education we offer must be relevant and practical. It must provide our customers with the knowledge and skills to prosper in our modern economy. We must never take success for granted and we must obsess about being better every day. Our success over the long term depends on our ability to move faster than the disruptive forces around us.
Our people are our most important asset.
We value teamwork and collaboration. We must attract, develop, and retain the best talent. We're excited to meet you!