This position is responsible for analyzing and understanding the business needs and to propose technology solutions for Public Safety and Security operations for the Minneapolis/St. Paul International Airport (MSP).  This includes, but not limited to Computer-Aided Dispatch (CAD),   Police and Fire Records Managements Systems (RMS), License Plate Recognition (LPR), Body Cameras and Digital Evidence, Secured Access Control, and the interfaces that connect these systems.  This position also provides excellent customer service, administration, and technical support of those systems.
To apply: click the "Apply" link located just above the position description, log-in and follow the instructions provided.

Questions regarding this position can be directed to Randa Hamid at Randa.Hamid@mspmac.org or 612.713.8726.  
Applications will be accepted until 3:00 p.m. on Friday, September 27, 2024. 
MAC complies with the Americans with Disabilities Act. If an accommodation is required for you to participate in the application process because of a disability, please contact Tekia Jefferson at 612-726-8196 or Tekia.Jefferson@mspmac.org.
     MAC is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, gender, age, nationality, or disability. 

System Support - Public Safety Information Technology Systems

• Provide software and hardware recommendations based on industry best practices, analysis of business needs and emerging technologies
• Provides level 2 support for critical public safety and airport security systems, including relevant workstations, mobile devices, and peripherals   
• Troubleshoots issues related to hardware, software, performance, and security
• Responds to and resolves requests for service
• Assists in maintaining and providing technical support for software and hardware related to Computer-Aided Dispatch, Secured Access Control, Police and Fire Records Management Systems(RMS), License Plate Recognition (LPR), Body Cameras, Interview Rooms, Digital Evidence, and related infrastructure and the interfaces that connect these systems
• Assists in providing system backup and restore procedures
• Participates in on-call rotation to provide 24 hours support
• Windows server administration via VMware vSphere
• Assists in maintaining security and performance best practices on all public safety and security systems
• Ensures virus scanning is installed, operational and current
• Assists in applying Microsoft patching of the public safety environment servers with a focus on minimal impact to the systems operating 24X7
• Assists in creating and maintaining system documentation
• Assists in providing analytics on system usage and resources

• Follows MAC IT processes and standards
• Partners with other IT groups and personnel to ensure the business systems are being provisioned to meet the needs of the users and are being delivered with a commitment to standards, best practices, high-availability and security
• Additional duties as assigned

Senior Level Individual Contributor (SRIC) Competencies

• Customer Focus - Building strong customer relationships and delivering customer-centric solutions
• Manages Complexity - Making sense of complex, high quantity, and sometimes contradictory information to  
   effectively solve problems
• Decision Quality - Making good and timely decisions that keep the organization moving forward
• Resourcefulness - Securing and deploying resources effectively and efficiently
• Ensures Accountability - Consistently achieving results, even under tough circumstances
• Collaborates - Building partnerships and working collaboratively with others to meet shared objectives
• Values Differences - Recognizing the value that different perspectives and cultures bring to an organization
• Communicates Effectively - Developing and delivering multi-mode communications that convey a clear   understanding of unique needs of different audiences
• Persuades - Using compelling arguments to gain the support and commitment of others
• Courage -Stepping up to address difficult issues, saying what needs to be said
• Instills Trust -Gaining the confidence and trust of others through honesty, integrity, and authenticity
• Being Resilient -Rebounding from setbacks and adversity when facing difficult situations

• Associate's degree in computer science
• In lieu of a degree, equivalent work experience
• Two years of experience in system administration 
• Three years of experience in a service desk or PC hardware install/repair role
• Excellent troubleshooting and problem-solving skills
• Experience in providing excellent customer service
• Excellent written and verbal communication skills
• Demonstrated ability to learn and self-teach new technologies
• Independent problem-solving and self-direction skills
• Valid driver's license and reliable transportation to commute between job sites

• Experience supporting Public Safety Systems and Squad/Fire MDCs
• Understands active directory, network infrastructure, and its role in the public safety and security environment
• Experience supporting Criminal Justice Information Systems (CJIS)
• Experience writing technical documentation
• Microsoft Certified Software Engineer or CompTIA A+ or related certifications