Responsibilities:

• Provide solution support including configuration, unit testing, controls execution for Oracle Fusion ERP - Financials (General Ledger, Projects), Oracle Fusion EPM (ARCS, FCC, Smartview) and DRM
• Collaborate with end-users to understand their requirements, troubleshoot issues, and provide guidance on system functionalities.
• Analyze and resolve system defects to ensure system stability, accuracy, and data integrity.
• Optimize system performance by identifying/implementing enhancements and best practices.
• Collaborate with cross-functional teams to implement system upgrades, enhancements, and integrations.
• Develop and maintain user documentation, training materials, and knowledge base articles.
• Stay informed about latest features and functionalities of Oracle Fusion ERP - Financials (General Ledger, Projects), Oracle Fusion EPM (ARCS, FCC, Smartview) and DRM.
• Provide recommendations for process improvements and optimizations.
• Mentor and support entry-level members of the support team.

Education & Experience:​

• Bachelor's degree in Accounting, Computer Science, Management Information Systems, or a related field.
• 3+ years experience in application support and troubleshooting, with a focus on Oracle Fusion ERP - Financials (General Ledger, Projects), Oracle Smartview, Oracle Fusion EPM (ARCS, FCC, Smartview) and DRM.
• Working knowledge and expertise in Oracle Fusion ERP - Financials (General Ledger, Projects), Oracle Fusion EPM (ARCS, FCC, Smartview) and DRM.
• Strong understanding of Record to Report end to end processes including allocations, general ledger accounting, preliminary financial statements, financial data, consolidation, hierarchies, reconciliations, and/or tax business processes
• Proficiency in reporting tools like OTBI, business rules & process definition leveraging BPM.
• Experience with system integrations and working knowledge of integration/middleware tools and technologies.
• Excellent problem-solving and analytical skills proven by experience in troubleshooting system issues and performing root cause analysis.
• Strong communication skills to effectively interact with end-users and stakeholders.
• Ability to work independently and collaboratively in a team-oriented environment.
• Relevant certifications in Oracle Fusion Applications or EPM modules a plus.

Knowledge, Skills & Capabilities:

• Strong interest in enterprise technology and willingness to learn.
• Strong analytical and problem-solving skills, with the ability to think critically and troubleshoot complex technical issues.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.
• Detail-oriented and well-organized, with the ability to prioritize and manage multiple tasks simultaneously.
• Customer-focused mindset, with a passion for delivering exceptional support experiences.
• Ability to work independently with minimal supervision, as well as collaboratively within a team environment.

Solution Technical Skills:

Demonstration of good understanding in several concepts including: