Systems Engineer

Salary Range:  $121,134.00 - 137,622.00

Closing Date:  4/21/2025

Job Summary

The Office of the Chief Administrative Officer (CAO) provides operations support services and business solutions to the community of 10,000 House Members, Officers and staff. The CAO organization comprises more than 650 technical and administrative staff working in a variety of areas, including information technology, finance, budget management, human resources, payroll, childcare, food and vending, procurement, logistics and administrative counsel.

This position is in Enterprise Storage and Data Protection Systems Branch under Enterprise Operations Directorate, House Information Resources (HIR), Office of the Chief Administrative Officer (CAO), U.S. House of Representatives (House).

The Enterprise Operations Directorate provides information technology and support services to the House community. This position serves as the Systems Engineer specializing in Enterprise Data Storage Systems, Storage Area Networks and Data Protection & Recovery technologies on-premises and in cloud data centers.

Key responsibilities include supporting Members, Committees, House Systems & applications, providing solutions, resolving information technology issues; and keeping the environment up to date and ensuring high availability. This position has access to Personally Identifiable Information (PII).

The candidate must have work experience in Data Storage Systems Administration, Enterprise Server operations, Data Center Operations, BC/DR, and Enterprise Data Protection and recovery s including Backups, Snapshots and Data Replication.  Duties include, but are not limited to, managing day-to-day Operations of the SAN/NAS/Object storage environments, new technology research/integration and heavy technical support. This position requires the candidate to be proficient in Storage provisioning and connectivity to a variety of systems (Physical and Virtual Server and OS platforms VMware, Unix, Windows & Kubernetes container environments).

Candidates are required to work a diversified schedule and participate in 24x7 on-call support. This position does not have supervisory/managerial responsibilities. Must be able to secure and maintain Federal Government security clearances as deemed appropriate.

Grade level at the time of appointment is determined by experience and designated level of responsibility. This position has access to Personally Identifiable Information (PII).

Primary Duties/Responsibilities

• Deliver exceptional services to House via a stable, reliable and secure environment. Respond, diagnose and remediate issues affecting production availability in a dynamic environment
• Implement, configure and maintain SAN, NAS Storage and Cloud solutions in a Virtual and Physical servers’ environment; Conduct proof of concepts, Maintain environment with current releases of firmware and operating systems up to date
• Generate and compile Performance and Capacity reports and metrics.
• Must be available for 24/7 shift work, On-Call rotation, on-demand technical support, after-hours maintenance, and occasional travel to assigned locations.
• Resolve tickets promptly, communicate effectively via email, and maintain clear, accurate notes detailing actions taken and outcomes.
• Collaborate and Interact with other internal HIR Teams and external vendors as assigned. Act as a facilitator for team meetings on a rotating basis, as assigned.
• Perform training sessions that will be resourceful and provide additional knowledge on a variety of technical topics for peers.
• Develop, maintain and assist in writing, structuring, and organizing technical documentation and standard operating procedures
• Provides technical advice to management regarding future and directions as server and network technologies continue to evolve
• Acts as an internal consultant providing technical guidance on the most complex projects; regularly provides technical leadership to colleagues, assisting them with successfully completing assigned projects.
• Installs, maintains, configures, monitors, and supports all system software components on the applicable server platform.
• Plans and recommends changes to the configuration and capacity/performance of the operating system.
• Prepares long and short-range plans for systems maintenance, production activities, and for necessary support resources.
• Ensures computer systems security issues are addressed effectively in the House environment for all components of the platform operating system environment (e.g., network, desktop, Internet).
• Demonstrates willingness and cooperation in participating in matrix managed projects.
• Maintains professional relationships with customers, management, colleagues, and vendors while delivering high-quality customer service.
• Provides input to management, as requested, on project team performance for Individual Performance Plans and employee performance evaluations.
• Performs other official duties and projects assigned.

Qualifications

• Bachelor’s degree in computer science, Engineering, Information Systems, Information Technology or a relevant degree with a total of 10 years of experience as an Information Technology Professional.
• Candidates must possess 5 years of experience in the SAN NAS Cloud Storage technologies out of 10 years of experience
• Must be a US Citizen or LPR on path to US Citizenship. Continued employment is contingent upon satisfactorily completing a criminal history records check (or other applicable security clearance, a pre-employment drug-test) and a probationary period of 2 years.
• Possess 5+ years of experience in Storage administration of SAN, NAS, Storage and Data Protection technologies, Architectures, Design, Administration and Support of Storage systems in a data center environment.

Knowledge, Skills, and Abilities

• Knowledge of Data and Storage system Security, Web Applications, Databases, VMware, Windows, UNIX servers and Kubernetes Containers.
• Knowledge of Local Area Networks, Wide Area networks, Operating systems, Storage Area Network (SAN), Network Attached Storage (NAS) and backup solutions.
• Knowledge of Network File share Administration CIFS and NFS
• Knowledge in Cloud Storage connectivity, Tiering to Cloud, such as AWS, Azure etc.
• Expertise in Enterprise level NetApp, Pure Storage systems/arrays and Cisco MDS SAN switches is preferred.
• Knowledge of Microsoft File NAS. Administration of File share and Windows NTFS Folder and File permissions, access, ACLs in an Active Directory environment
• Knowledge of data protection software such as Commvault is a plus
• Ability to develop and deploy customized solutions
• Certification in Storage Systems is preferred. Possessing certification in other storage and cloud technologies is a plus
• All employees within CAO are expected to demonstrate the following general competencies: Accountability, Adaptability, Collaboration, Communication, Customer Orientation, Knowledge of Relevant Policies, Procedures, and Processes, Priority Management, and Problem Resolution.
• Ability to communicate effectively, both orally and in writing, with peers, senior staff, information systems professionals, and the user community
• A strong desire to learn and expand on existing knowledge is a requirement. Ability to grasp fundamentals of new technologies quickly and employ in organization.
• Knowledge of Automation of Storage administration tasks and jobs using tools
• Troubleshooting and analytical skills; ability to anticipate and resolve technical problems
• Ability to develop solutions to complex technical problems.
• Knowledge of platform specific operating systems and associated products.
• Knowledge of all phases of projects, systems analysis and administration.

Physical Requirements and Work Environment

• This position requires employee work from Onsite and as determined by CAO from time to time at the discretion of supervisor. This position requires occasional travel and the ability to lift and carry weights up to 50 lbs.
• This position is in an office setting that is adequately heated, lighted, and ventilated. Normal safety precautions apply. The incumbent must be able to meet physical requirements (lifting, bending, crouching, standing, etc.).

Security Requirements

• Must successfully complete criminal history records check.
• Employees may be subject to drug testing in accordance with the CAO Drug Free Workplace Plan.