At the MBTA, we envision a thriving region enabled by a best-in-class transit system. Our mission is to serve the public by providing safe, reliable, and accessible transportation. MBTA’s core values are built around safety, service, equity, and sustainability and each employee that works for the MBTA performs their roles based on our vision, mission, and values. This includes attendance, participation, and contribution in local safety committee meetings as needed.

The Deputy Director Operations Control System (OCS) is responsible in overseeing and leading the technical staff managing the MBTA Operations Control System (OCS). The Deputy Director Operations Control System (OCS) will report directly to the Director of Signals & Communication. 

*(Previous candidates need not apply)

• Oversee and provide direction on all activities associated with the support, maintain, and enhance the real-time distributed system used to manage the MBTA's Operations Control Center (OCC) Train Control System.
• Respond to system emergencies (automated and end user identified) twenty-four (24) hours per day, seven (7) days per week.
• Supervise the teams' monitoring of the equipment and systems to detect hazards and the need for adjustments, corrections, and improvements.
• Oversee the improvement of the automated system monitoring and problem auto resolution systems.
• Review system failures addressed by the team detecting trends over time and put together plans to properly address for a long-term solution.
• Lead and design, implementation and integration of new software systems, hardware, and technologies into the Operations Control Center.
• Coordinate, review and organize all detailed system documentation such as hardware layout diagrams, operating system installation procedures, software design, implementation, testing, cutover and maintenance documents.
• Perform code, hardware/software design reviews and approve modifications.
• Oversee the teams change control and version management procedures.
• Review all specifications and RFPs associated with integration to the Operations Control System.
• Review all submittals from contractors and/or vendors and participate in the selection process.
• Establish and monitor annual preventative maintenance schedules to be implemented by staff.
• Ensure all field team have received the proper right-of-way training.
• Establish project goals and monitor progress to ensure the efficient and timely use of department resources. Manage and coordinate any investigations into systems failures and the implementation of corrective actions.
• Provide updates as needed to the Director Signals & Maintenance on project and maintenance activities.
• Participate in the development and management of the department's annual operating and capital budgets ensuring sound fiscal oversight of all resources.
• Work with the Office of Administration to review and assess current and future staffing needs. Participate in all phases of the recruitment and selection of employees for the department.
• Ensure the department's compliance with Authority policies and procedures, including compliance with all applicable safety standards, discipline processes, and mandated trainings.
• Establish and maintain sound union/management relations while upholding the right and interests of management and adhering to collective bargaining agreements. Respond, directly or through other, and/or report to work for emergencies, extreme weather conditions, or any other abnormal conditions that impair service or the safety of service, twenty-four (24) hours per day, seven (7) days per week.
• Drive a company or personal vehicle to visit work sites to assist at emergencies, service disruptions, and/or other events as needed.
• Uphold the rights and interests of the Authority while building and maintaining an effective relationship with employees.
• Assist in the management of the workforce by ensuring the fair and consistent application and strict adherence to the rules, regulations, and collective bargaining agreements (if applicable) and policies of the Authority including the EEO, Anti-Discrimination, Anti-Harassment and Anti-Retaliation policies.
• Perform related duties and projects as assigned.
  

• Bachelor's degree from an accredited institution.
• Five (5) years' experience with IT application systems.
• Three (3) years on-call emergency support experience.
• One (1) year of MySQL/MariaDB and Linux systems experience
• Strong analytical, problem solving, planning, and interpersonal skills
• Ability to provide internal and external customers with a courteous and professional experience
• Experience developing monitoring operating and capital budgets
• Experience making presentations as needed to executive management staff and regulatory agencies
• Ability to supervise and effectively work with a diverse workforce

• Experience with transit control computer systems
• Three (3) years of experience in leadership, supervisory and or managing technical personnel
• Experience with:
  1. Software engineering, application software development
  2. iVPi, Microlok, GE PLC
  3. Vital/non-vital signal system components

• A High School Diploma or GED with an additional seven (7) years of directly related experience substitutes for the bachelor's degree requirement. 
• An associate degree from an accredited institution an additional three (3) years of directly related experience substitutes for the bachelor's degree requirement. 
• A master's degree in a related subject substitute for two (2) years of general experience.
• A nationally recognized certification, or statewide/professional certification in a related field substitutes for one year of experience.

Job Conditions:

• Ability to effectively read, comprehend, communicate, and respond to instructions, orders, signs, notices, inquiries, etc. in English
• Ability to provide internal and external customers with courteous and professional experiences
• Ability to work effectively independently and as part of a team (or supervise, if required)
• Ability to uphold the rights and interests of the MBTA while building and maintaining effective relationships with employees and co-workers
• Ability to adhere to rules, regulations, collective bargaining agreements (if applicable), and policies of the MBTA, including the EEO, anti-discrimination, anti-harassment, and anti-retaliation policies
• Have a satisfactory work record for the two (2) years immediately prior to the closing date of this posting (unless if recent graduate), including overall employment, job performance, discipline, and safety records (infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection)
• Ability to pass a Criminal Offender Record Information (CORI) check, comprehensive background screening, and medical Clinic screening, potentially including a physical examination and drug and alcohol screenings
• Ability to work all shifts and / or locations assigned, directed, or necessary for this position, including (for some transit / operations roles) up to twenty-four (24) hours per day, seven (7) days per week as necessary to accommodate severe weather conditions, emergencies, or any other circumstances that may potentially impact service or the safety of service

Disclaimers and Definitions:

1. General Disclaimer: The statements contained in this job description are intended to describe a summary, general nature, and complexity of typical job functions and do not represent an exhaustive list of all duties, tasks, and responsibilities required of staff assigned to this position.
2. Application Deadlines: Applicants should apply as soon as possible, as the MBTA may stop considering applicants after a sufficiently large applicant pool is established.
3. Work Environment: The physical demands and work environment characteristics described here-in are representative of those an employee may encounter while performing the essential functions of this job. Reasonable accommodations can be made to enable individuals with disabilities to perform essential functions. See job description for role-specific requirements.
4. Work Eligibility: Although the MBTA is an Equal Opportunity Employer, all employees must be legally authorized to work in the United States for any employer and on an unrestricted basis (the MBTA does not sponsor non-US citizens). However, if you have an unrestricted work authorization, or sponsored by a separate entity, you are welcome to apply for open positions. International students taking part in CPT / STEM / OPT programs through a university are eligible for internships and co-ops with the MBTA. In compliance with federal law, all persons hired will be required to complete a Form I-9 to verify their identity and eligibility to work in the U.S.
5. Interviews: Candidates should ensure they arrive on time, are prepared, can remain for the duration, and if remote, are in a quiet place without distraction, for the interview. Candidates who do not attend their interview without advance authorization, including an email confirmation of a rescheduled time/date from Human Resources, will be considered a no-show and disqualified from consideration for the position. Related to rescheduling, on a one-time basis, and due to something emergent, you may be allowed to reschedule the interview. In addition, Human Resources may require documentation supporting the request. However, should you need to reschedule, you will need to contact your Recruiter directly by email.
6. Safety Sensitive Positions: Employees working in this classification will be subject to periodic physical examinations plus random drug and alcohol testing.
7. On-call or 24/7 Positions: Employees working in this classification must be available to respond to page / text / call and report to work as determined by assigned department or the Authority.
8. Essential / Emergency Staff: During declared "states of emergency," employees working in this classification are required to report to work for their assigned work hours or as directed by management.
9. ADA Accommodations: The MBTA makes reasonable accommodations for applicants with disabilities. If you require an accommodation during this process, please contact the MBTA's ADA Unit at 617-222-5751 or hradaaa@mbta.com.
10. Diversity, Equity, and Inclusion: The MBTA is an Equal Employment Opportunity Employer. For terms, descriptions, and definitions related to diversity, equity, inclusion, veteran status, and immediate family members that you may find on the application form, please visit mbta.com/careers-app-definitions.