Innova Solutions is immediately hiring for a End User Support Specialist

Position type: Contract
Duration: 6 months
Location: South Tampa Area

As a(n) End User Support Specialist you will:

The primary responsibility of this role is to assist in the enrollment of new devices into our corporate Mobile Device Management (MDM) platform, Microsoft Intune after a recent acquisition. The specialist will work closely with end users to schedule and remotely complete the device enrollment process, ensuring a smooth experience. The role will require a high level of coordination with the end users and troubleshooting any issues that arise during the enrollment process and may involve up to 20% travel to various locations. Formal training will be provided and guidance/ongoing support from the internal IT team.
Key Responsibilities

• User Coordination: Schedule and manage the integration process with end users, ensuring timely and efficient completion of enrollment steps. This may include multiple follow-ups and/or escalations with employee's managers.
• Device Enrollment: Coordinate and execute the enrollment of new devices into the corporate MDM platform, Microsoft Intune.
• Troubleshooting: Identify, diagnose, and resolve any issues that arise during the enrollment process, working closely with end users to ensure a smooth experience. Support will be available for situations that need escalation.
• Documentation: Maintain accurate records of the enrollment process, issues encountered, and resolutions provided. Will need to track and keep lists of users enrolled and help update/maintain device inventory list.
• Communication: Serve as the primary point of contact for end users during the enrollment process, providing clear instructions and support.
• Travel: Be prepared to travel up to 10-20% of the time to assist with in-person enrollment at various locations though the United States with potential for more travel is desirable.

Qualifications

• Position requires interested candidates to be fluent in both English and Spanish

• Education: Holds at minimum an associate's degree in an IT related field.
• Experience: Minimum of 1-3 years of experience in an End User Support type role. Previous experience with Mobile Device Management (MDM) platforms, particularly Microsoft Intune, AutoPilot and Office 365 in general a plus.
• Technical Skills: Strong knowledge of Windows Operating systems and troubleshooting skills and familiarity with device integration processes.
• Communication: Excellent communication skills, with the ability to guide non-technical users through complex processes. Bilingual in Spanish is a plus.
• Organization: Strong organizational skills, with the ability to manage multiple enrollments throughout the day.
• Travel: Willingness and ability to travel up to 20% to various company locations if needed.
• Location: Position is located onsite at company office in South Tampa. After some time, position would be eligible for remote work 1-2 days a week.

Qualified candidates should APPLY NOW for immediate consideration! Please hit APPLY to provide the required information, and we will be back in touch as soon as possible.
We are currently interviewing to fill this and other similar positions. If this role is not a fit for you, we do offer a referral bonus program for referrals that we successfully place with our clients, subject to program guidelines. ASK ME HOW.
Thank you!
Kurt Patterson
Sr Technical Recruiter


PAY RANGE AND BENEFITS:
Pay Range*: $30-$32/hr w2
*Pay range offered to a successful candidate will be based on several factors, including the candidate's education, work experience, work location, specific job duties, certifications, etc.

Benefits: Innova Solutions offers benefits( based on eligibility) that include the following: Medical & pharmacy coverage, Dental/vision insurance, 401(k), Health saving account (HSA) and Flexible spending account (FSA), Life Insurance, Pet Insurance, Short term and Long term Disability, Accident & Critical illness coverage, Pre-paid legal & ID theft protection, Sick time, and other types of paid leaves (as required by law), Employee Assistance Program (EAP).

ABOUT INNOVA SOLUTIONS: Founded in 1998 and headquartered in Atlanta, Georgia, Innova Solutions employs approximately 50,000 professionals worldwide and reports an annual revenue approaching $3 Billion. Through our global delivery centers across North America, Asia, and Europe, we deliver strategic technology and business transformation solutions to our clients, enabling them to operate as leaders within their fields.

Recent Recognitions:

• One of Largest IT Consulting Staffing firms in the USA - Recognized as #4 by Staffing Industry Analysts (SIA 2022)
• ClearlyRated Client Diamond Award Winner (2020)
• One of the Largest Certified MBE Companies in the NMSDC Network (2022)
• Advanced Tier Services partner with AWS and Gold with MS

Website: https://www.innovasolutions.com/

Innova Solutions is an Equal Opportunity Employer and prohibits any kind of unlawful discrimination and harassment. Innova Solutions is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment on the basis of race, color, religion or belief, national origin, citizenship, social or ethnic origin, sex, age, physical or mental disability, veteran status, marital status, domestic partner status, sexual orientation, or any other status protected by the statutes, rules, and regulations in the locations where it operates. If you are an individual with a disability and need a reasonable accommodation to assist with your job search or application for employment, please contact us at or (770) 493-5588. Please indicate the specifics of the assistance needed. Innova Solutions encourages all interested and qualified candidates to apply for employment opportunities. Innova Solutions (HireGenics/Volt) does not discriminate against applicants based on citizenship status, immigration status, or national origin, in accordance with 8 U.S.C. * 1324b.
The company will consider for employment qualified applicants with arrest and conviction records in a manner that complies with the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, and other applicable laws.

American Cybersystems, Inc is acting as an Employment Agency in relation to this vacancy.