Job Summary
A Senior Analyst role in the Compliance group within the Cable Law Department, supporting the development, implementation and ongoing execution of a variety of operational compliance plans. Areas of responsibility will be varied and evolving to address emerging compliance risks. These may include sales integrity and consumer protection, broadband programs and policies (e.g., data plans, copyright protection/anti-piracy), customer complaint analysis, and federal government contracts. Working on high visibility projects, the role requires cross-functional interactions with a diverse and changing set of stakeholders at headquarters and in the field.Job Description
Core Responsibilities
Collect and analyze data from various data sources in order to understand and assess business processes that are of interest to operational compliance.
Reduce complex problems into piece parts in order to identify core issues, and interact with technical owners to interpret and evaluate root case analyses.
Identify trends in compliance data, escalate concerns, and define requirements for new and enhanced compliance monitoring and reporting.
Assess new offers submitted by the marketing teams for potential compliance risks, including the need for updates to customer approval scripts and/or rate cards.
Review, analyze and report on customer and complaint data in support of ongoing investigations, litigation and other compliance matters.
Manage and support regular sessions with business and legal stakeholders to review performance, discuss gap areas and enhancement opportunities, and establish action plans.
Prepare materials for sessions, manage issue logs, and track mitigation and corrective actions, ensuring execution.
Prepare presentations, background documents and reports for senior management reviews of performance in assigned areas.
Conduct executive reviews of compliance status and hot topics and follow up on action items as needed.
Other duties as assigned
Qualifications:
At least 2-5 years of business analysis, process improvement or similar experience.
Proficiency in MS Office Suite, including data analysis in Excel (pivot tables, lookups) and Smartsheet.
Familiarity with data analysis workflows and reporting platforms, such as Alteryx and Tableau.
U.S. citizenship required to support certain government contracts
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Skills:
Consumer Protection; Data Analysis; Operational Compliance
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years