Capital One, a Fortune 100 company and one of the nation's top 10 banks, offers a broad spectrum of financial products and services to consumers, small businesses and commercial clients. Our goal is to create one of the nation's great banks, and we have the necessary ingredients: a strong balance sheet, resilient businesses, a massive customer franchise, strong analytical capabilities, and great people. We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared Values, come together to make Capital One a great company - and a great place to work.
As a Manager of Process Management - Power of Attorney, Conservator and Guardianship, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company's bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time.
We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects.
General Responsibilities:
Lead and oversee process improvement initiatives, focusing on identifying, implementing, and tracking enhancements to drive risk mitigation and resolve issues effectively.
Collect, analyze, and report data to senior leadership, providing transparency and insights into operational performance and customer experience.
Act as a subject matter expert, partnering with stakeholders to clarify needs, offer solutions, and achieve targeted business outcomes.
Develop and maintain comprehensive process documentation, including flow diagrams, procedures, work instructions, and best practices to ensure consistency.
Establish and manage key performance metrics, including monthly scorecards, incentives, and appraisals, and communicate these to the team to drive alignment and accountability.
Motivate, coach, and develop associates, fostering a high-performance culture and supporting career growth to meet quality and efficiency standards.
Manage and ensure compliance in accordance with standards and policies, overseeing case management systems and maintaining relevant artifacts and instructions.
Collaborate with product owners to define and communicate roadmaps, aligning team objectives with broader organizational goals.
Monitor and evaluate process adherence, providing feedback, addressing breakdowns, and escalating issues as needed to maintain effective operations.
Design, implement, and refine metrics to measure process efficiency and effectiveness, creating regular updates and reports for stakeholders to inform decision-making and continuous improvement.
Location: This role is hybrid, where you will be expected to spend 3 days per week working in office and the remainder of the week working virtually.
Basic Qualifications:
High School Diploma, GED or equivalent certification
At least 3 years of experience in Process management
At least 2 years of experience in Project management
At least 2 years of experience in People management
At least 1 year of experience in a banking industry
Preferred Qualifications:
Bachelor's Degree in Business Administration, Management, Finance, or Human Resources
Lean certification or Six Sigma certification
At least 5 years of experience in Process management
At least 5 years of experience in Project management
At least 5 years of experience in People management
At least 2 years of experience in banking industry with PCG (Power of attorney, Conservator or Guardian)
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).