Responsibilities:
* Manages relationships between Network and all internal and external customers
* Works with Management to review prioritization of IT projects and determines what employees' areas of focus should be from a prioritization perspective
* Develops detailed technical road maps for major infrastructure initiatives
* Maintains continuity of network operations by documenting and communicating actions, challenges and opportunities as needed
* Assists with scheduled periodic maintenance for operating system (OS) updates, software updates, configuration changes and maintenance renewals
* Keeps abreast of upcoming infrastructure-driven initiatives such as hardware refreshes or software upgrades, and ensures that resources and funding is allocated accordingly
* Helps manage ongoing network issues and ensures the right parties, both internal and external are involved in issue resolution
* Keeps abreast of technology, customer needs and industry related trends, and helps form a strategy to meet the changing needs of the Company's client base
* Assists in asset management; maintains inventory and warranty information, maintenance records, software and hardware registrations and documentation
* Provides status updates to peers and Management
* Assists Management with budget forecasting based on planned initiatives
* Coordinates and aids with Network initiatives; interprets Network strategies into actionable project plans
* Aids in generating contracts; ensures vendor partners comply with contractual terms and service level agreements (SLAs)
* Completes other duties, including special projects, as assigned by Management