The Centralized Verification Specialists work with customer facing teams to provide accurate and timely examinations of OneMain consumer loan applications. Specialists ensure that essential loan approval stipulations are addressed, resolved, and meet company policies. In addition, specialists identify and escalate complex issues as they are identified.
In the Role
- Acquire and maintain thorough knowledge and understanding of OneMain's policies and procedures, state and federal laws and verification workflow
- Ensure loan stipulations are distributed appropriately to ensure that cycle time meets or exceeds customer expectations and individual process and service level standards
- Verification activities may include validating identity, address, and social security number; employment, auto insurance, automobile value, lien and title verification; analyzing proof of income and disposable income; fulfilling loan requests, perfecting liens and reviewing loan documents for accuracy and completeness.
- Provide escalation support on complex issues that may occur to ensure timely and accurate processing of loan stipulations
- Identify anomalies or complex issues and decisively escalate to provide a timely and seamless transition within the process
- Identify, investigate and/or escalate potential fraud risks
- Act as a liaison between multiple internal and external customers and/or vendors. This will include written and verbal communication with OneMain team members
- Identify process improvement opportunities to increase efficient and effective loan stipulation verification
- Identify process related risks and offer suggestions on potential controls to mitigate risks
Requirements:
- High School Diploma or GED.
- 1+ year of prior experience in verification processing and / or fulfillment.
- Strong communication skills (oral, written, and interpersonal).
Location:
Tempe, AZ
The average work week has scheduling during standard business hours (8 AM - 5 PM) and at least two late nights of 1 PM - 10 PM. The schedule includes at least two Saturdays per month, one late Friday (until 7:00 PM) and some extended hours at the end of each month.
Who we Are
OneMain Financial (NYSE: OMF) is the leader in offering nonprime customers responsible access to credit and is dedicated to improving the financial well-being of hardworking Americans. Since 1912, we've looked beyond credit scores to help people get the money they need today and reach their goals for tomorrow. Our growing suite of personal loans, credit cards and other products help people borrow better and work toward a brighter future.
Driven collaborators and innovators, our team thrives on transformative digital thinking, customer-first energy and flexible work arrangements that grow lives, careers and our company. At every level, we're committed to an inclusive culture, career development and impacting the communities where we live and work. Getting people to a better place has made us a better company for over a century. There's never been a better time to shine with OneMain.
Because team members at their best means OneMain at our best, we provide opportunities and benefits that make their health and careers a priority. That's why we've packed our comprehensive benefits package for full- and some part-timers with:
- Health and wellbeing options including medical, prescription, dental, vision, hearing, accident, hospital indemnity, and life insurances
- Up to 4% matching 401(k)
- Employee Stock Purchase Plan (10% share discount)
- Tuition reimbursement
- Paid time off (15 days' vacation per year, plus 2 personal days, prorated based on start date)
- Paid sick leave as determined by state or local ordinance, prorated based on start date
- Paid holidays (7 days per year, based on start date)
- Paid volunteer time (3 days per year, prorated based on start date)