Project Overview:

• UXR would dedicate effort towards team questions around our client’s Store Retail expansion into new markets for 25/26, as well as refining our client’s carrier plan structure.
• Usability testing of concepts for the Architecture Program: Refine new navigation patterns proposed by using CUJ task analysis (aka ask customers to use the navigation to complete our top 5 most critical activities to pressure test our new site structure).
• Quant Survey on Perceptions of Shipping Dates: Understand how shoppers interpret stated EDD in multiple markets to provide recommendations for per-market EDD treatments.
• Carrier Plan Comprehension Study: qualitative study to refine the design of the Fi Plans page with proposed changes to plan structure and inclusion of a data-only SKU.
• Stretch: Device Protection Consolidation Comprehension Study, usability on how we communicate changes to our device protection programs to customers who are impacted by changes.

Overall Responsibilities:

• Partner with senior user researchers to design, field, and synthesize the results of research studies that have been prioritized.
• Ability to lead studies with minimal supervision, including usability testing, surveys, interviews, card sorting, A/B testing, and data analysis.
• Partner with UX Designers, Writers, Project Management, Engineering, and Marketing to incorporate cross functional feedback into study designs, and to provide actionable feedback in collaboration with these stakeholders.
• Present research findings, working closely with partners to make product recommendations and documenting team learnings in a clear and concise manner.

Mandatory Skills/Qualifications:

• 5+ years of experience is required.
• Ability to plan and execute research projects addressing user problems, and ability to translate research findings into actionable design requirements and articulate tradeoffs among alternative solutions.
• Analytical skills to interpret data sets and derive actionable insights from quantitative research methods
• Excellent verbal, written, and storytelling communication skills , including communicating research findings in compelling ways to inspire action.

Preferred Qualifications:

• MA/MS degree in Anthropology, Human-Computer Interaction (HCI), Human Factors, Psychology, Sociology, or a related field or equivalent practical experience (2+ years of research experience in industry).
• Experience with international research, vendor management, ecommerce, and/or phone carriers is a bonus.

The target hiring compensation range for this role is $84 to $93 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world’s biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! 

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We’re about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.