*this position is onsite, full-time in Chicago*
Our client, a major Travel giant, looking for a motivated UX Designer to help envision and deliver delightful partner and traveler experiences. The work is on a global scale for multiple brands, across devices and platforms, in a diverse and collaborative environment.
As a UX Designer, you have an opportunity to think through the framing of problems with a focus on end-user needs and desires. Alongside the product team, you will identify, design, specify and implement end-to-end experiences for a wide range of products and services. Your workstream will be on the Portal, the partner-facing product, where the team partners manage their business. You will be a key contributor to creating delightful experiences for partners who are managing their performance, running reports, and optimizing their business.
General Responsibilities:
- Demonstrate understanding of visual and interaction design foundations and create appropriate sketches, wireframes, flows, design comps and prototypes
- Explore design solutions and directions based on customer needs, wants, and problems
- Collaborate closely with other experience designers, content designers and researchers to deliver explorations and solutions.
- Demonstrate facilitation skills and ability to coordinate with cross-functional partners
- Use our design system, components and patterns effectively and appropriately with guidance
- Create routine, informative communication material explaining decision-making rationale to team members
- Help gather and interpret diverse qualitative and quantitative inputs
- Assist with defining success metrics for solving a design problem
- Contribute to idea generation in team settings
- Collect, process and act on design feedback constructively
Problem Definition and Product Strategy:
- You will build a solid toolkit of methods for facilitating the gathering and synthesizing of diverse insights in ambiguous problem spaces
- You will influence strategy for a project or product area by articulating a coherent UX vision based on clear, actionable problem/opportunity statements
- You will define customer experience success metrics for a project or product area
Ideation and Visualization:
- You will explore diverse, novel perspectives and design directions by default, and evaluate concepts using appropriate methods to determine the strongest proposal to present to the wider team
- You will confidently facilitate idea generation with stakeholders
- You will demonstrate mastery of common visual and interaction design principles and practice, and create appropriate sketches, wireframes, flows, design comps, and prototypes with minimal guidance
Communication and Presentation:
- You will consistently create clear and compelling materials and narratives explaining design rationale to team and stakeholders using customer, business, or competitive insights
- You will seek diverse feedback on design work and anticipate feedback to address it proactively. Customer Centricity
- You will apply and adapt design and research processes to fit the needs of the project
- You will develop empathy and insights about customers based on data and insights from research and other customer data sources
- You will clearly communicate customer-centric goals when presenting work
Who you are:
- Bachelor’s or Equivalent Experience; Human-Computer Interaction, User Experience or related Design field or relevant experience is applicable with at least 5 years related professional experience
- Strong appreciation for human-centered design and outstanding customer experiences, and a proven track record of collaboration with creative partners
- History of developing cohesive, compelling strategic visions for experience, product, and service challenges
The target hiring compensation range for this role is $72-77 an hour. Compensation is based on several factors including, but not limited to education, relevant work experience, relevant certifications, and location.
About Aquent Talent:
Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.
