Job#: 2052935
Job Description:
Job Title: Treasury Member Care SpecialistLocation: Charlotte, NC, Suffolk, VA, and Richmond, VA (100% onsite)
Essential Responsibilities
- Provides superior member experience in a professional and responsive manner for both internal and external customers, ensuring accuracy, quality, and expediency through the Bank's primary phone software, TalkDesk.
- Fulfillment of maintenance and support requests received through case/ticketing system, including frequent monitoring of the case/ticket system for new requests.
- Provides support to corporate members with Business Online Banking via inbound calls and case/ticketing system.
- Provides support to business members with processing steps for ACH Origination, Wire Transfers, Positive Pay files, and Remote Deposit Capture via inbound calls and case/ticketing system.
- Provides online support to members via secure email channels.
- Effectively resolve problems or issues and escalate promptly to optimize member experience.
- Conduct secondary reviews of certain maintenance updates completed by other Member Care Specialists and Implementation Specialists.
- Stays abreast of system functionality as enhancements/releases are deployed. This may include participating in testing, taking training courses, and attending meetings.
- Assists the Treasury Services Implementation team as needed.
- Performs other duties and departmental functions as assigned.
- Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
- Previous Call Center/Customer Service experience within the most recent ten years, preferably in a financial services industry.
- 1+ years of previous banking experience within the most recent ten years.
- Ability to troubleshoot issues politely, patiently, and thoroughly with members, primarily via phone conversation.
- Excellent verbal and written communication skills; demonstrated ability to communicate with others professionally and tactfully, presenting information clearly and effectively.
- Intermediate level proficiency with Microsoft Word, Excel, and Outlook
- Accurate and detail-oriented, able to multi-task and prioritize using strong time management skills.
- Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities.
- Ability to work independently as well as in team environments with good interpersonal skills.
- Knowledge and understanding of Treasury /Cash management products and services, including but not limited to Online Banking platforms, ACH Origination and Receiving, Wire and Bank Operations.
- Express or exchange ideas by means of the spoken word via email and verbally.
- Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
- Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
- Not substantially exposed to adverse environmental conditions.
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.