At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. Newsweek recognized Andersen as one of "2023 America's Greatest Workplaces."
We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. We are named as a Forbes "Best Employer for Diversity 2022."
Earning the 2023 ENERGY STAR Partner of the Year-Sustained Excellence Award, Andersen is also committed to environmental health and sustainability. No matter your role, you'll have the opportunity to make a difference at Andersen.
PRIMARY RESPONSIBILITIES:
* Service and repair previously installed APBS products * Analyzes customers situations, determine corrective action to be taken and verify the action has fixed the situation is as efficient and cost effective manner as possible; keep team members informed as needed of customer interactions and actions taken * Follows established processes, making recommendations for process improvement * Keeps service area neat and organized; inventory service stock area of warehouse; request material replenishment as needed; provide detailed information to Customer Service Representatives.MUST HAVE QUALIFICATIONS:
* * High school diploma.
* Work experience with basic construction techniques; good knowledge of basic construction and building materials; knowledge of the terminology of the industry. * Demonstrated interpersonal communication skills; strong listening & empathy skills * Demonstrated ability to confidently handle confrontation/conflicts using a tactful and diplomatic approach; Ability to maintain perspective under demanding conditions. * Diagnostic skills: assessment, problem solving and decision making * Organizational skills for managing work schedules, job priorities, and stock levels. * Initiative; ability to work independently. * Demonstrated analytical problem solving and decision making skills; follow systematic approach in situational analysis and definition; arrive * Clean driving record and ability to drive company owned vehicle.CULTURE AND BENEFITS (include with all job postings):
"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand* and the one homeowners love the most.** It's also why we're committed to supporting you to approach each day with a bright outlook.
Benefits include, and are not limited to:
* Medical/Dental/Vision/Life Insurance
* Health Savings Account contributions
* Paid holidays plus PTO
* 401(k) plan & contributions
* Professional development and tuition reimbursement opportunities
* Charity contributions
* Nationwide career opportunities
We look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.
PHYSICAL REQUIREMENTS SUMMARY (to be included with production postings):
* Must be able to stand for 8+ hrs
* Must be able to lift 50+ lbs, etc.
In 2024, Andersen has set a profit-sharing target of $4,000 per eligible employee, prorated as appropriate. Profit sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law.
Posting City: Phoenix, AZ