JOB TITLE: Technical Services Technician
JOB LOCATION: Remote
WAGE RANGE*: $40-50K
JOB NUMBER: 24-01582

REQUIRED EXPERIENCE:

Experience in call center
IT background
Bachelor degree
Good customer service mentality

JOB DESCRIPTION

Technical Services Technician
JOB TITLE: Technical Support

Responsibilities
The Technical Support personnel will provide customers with education and consultation services to customers via the 1-800 support line. These will be low volume longer duration support calls that address any customer questions and concerns regarding a recent Tablet Deployment. The support personnel will need to have excellent customer service, communication skills and ability to train/guide customers to solve issues. The support personnel will adhere to a defined process, and the selected candidate will be provided with training.

Answer incoming technical support calls on the customer's specific Tablet questions
Assist with application and tablet installations
Provide basic training to clinicians calling the support line
Direct incoming calls to the appropriate internal resource as necessary
Assist customer with necessary specification forms

Required Skills:

Phone support experience in a call center environment
General knowledge of networking, server hardware, and basic operating systems (Server and workstations)
Requires excellent verbal and written communication and documentation skills
Strong customer service and ability to exceed client expectations
Ability to document all client support issues/questions/concerns
Microsoft Office, Windows 7

Preferred Skills

iPhone/iPad, Android Smartphone or tablet
Previous Healthcare experience
Previous experience implementing and training on software products
Experience in managed care or healthcare industry
Understanding HIPAA related policies and experience adhering to compliance standards during integration implementation

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.