Stakeholder Engagement Coordinator - GPC

Job Summary

The Stakeholder Engagement Coordinator role will be responsible for implementing strategic engagement efforts that focus on championing the customer both internally and externally in support of large capital investment initiatives across Power Delivery. This position requires a good writer and storyteller with the ability to quickly process information and produce relevant and engaging content for both internal and external audiences in a fast-paced, high pressure, and cross-functional environment, in support of the company’s capital investment efforts.

Job Requirements

• Undergraduate degree in engineering, public relations, communications, or related field is a plus
• Experience in the utility industry preferred
• Previous Power Delivery experience is preferred
• Experience in a customer facing role responsible for customer service and conflict resolution preferred
• A strong understanding of customer expectations on communications related to large project work
• Ability to analyze, interpret, and effectively communicate technical information 
• Ability to implement multiple outreach strategies simultaneously
• Able to build positive relationships and work well with diverse groups, tailoring communication methods appropriately for cross-functional teams
• Excellent verbal and written communication skills
• Strong communication and presentation skills to internal and external audiences
• Proven record of communicating effectively with both internal and external stakeholders
• Proven commitment to Safety Excellence
• Proven commitment to an inclusive work environment for all employees
• Strong planning, organizing and prioritization skills
• Ability to multitask with limited supervision
• Proficiency with Power Point, Excel, Word, Microsoft Teams and other Microsoft software
• Strong attention to detail and time management skills
• Possess a service attitude; anticipate and respond promptly to stakeholder and customer needs

Major Job Responsibilities

• Ensure that field personnel are distributing door hangers and other project collateral as instructed and document distribution dates for record keeping
• Respond to ad hoc internal and customer requests for program information and assistance in a timely manner
• Perform field visits as needed to assist crews with customer communication in the field
• Communicate any planned outages with customers in the field via the Broadcast tool
• Assist with customer communication related to claims/damages for assigned projects
• Track all customer interactions in LIMS and/or CSS databases
• Build and maintain relationship with Managed Accts and National Accts teams, notifying them of impacted customers and coordinating planned outages, easement acquisition, custom presentation material, etc. 
• Collaborate with other communication contributors to create high-quality content for internal/external use
• Develop relationships within Power Delivery including contractor partners, Corporate Communications, Region External Affairs, Customer Service, and the GPC Print Shop
• Prepare and deliver presentations at appropriate detail tailored to specific internal and external audiences
• Partner with other organizations to collect customer data needed to deliver collateral such as mailed postcards, email campaigns, and phone survey campaigns
• Track all collateral delivered to customers in LIMS and/or CSS database
• Monitor project milestones and coordinate the distribution of postcards, emails, and surveys to customers aligning with the communication timeline for that project 
• Coordinate the development, printing, and delivery of custom collateral to field personnel including door hangers, business cards, car magnets, field signage, etc. 
• Execute additional specific strategic Power Delivery engagement plans

Behavioral Attributes  

• Role model of Our Values and Safety Excellence
• Team player with strong interpersonal skills
• High level of intellectual curiosity
• Possesses a positive, customer-first attitude
• Takes initiative and personal responsibility
• Highly motivated and works well with minimal supervision
• Demonstrated sense of urgency in fulfilling multiple requests in a fast-paced environment