JOB SUMMARY:
The Commercial Fleet team at 7-Eleven manages a diverse portfolio of fleet payments and programs leveraged to drive B2B traffic to our network of over 8,000 retail fuel locations. The team also manages the 7FLEET Diesel Network, a collection of nearly 500 7-Eleven, Speedway and Stripes stores meeting the needs of professional truck drivers in 26 states. The Sr Program Manager of Fleet Data Management role has a heavy IT focus and collaborates with IT on all data needs of the fleet fuel business. The responsibilities require a deep understanding of CRM software (Salesforce), Business Intelligence software (Power BI), and other various data management systems and practices. This role works closely with many internal and external partners to act as a SME for Salesforce and our data infrastructure while ensuring data accuracy for customers, pricing, and site management.
KEY DUTIES AND RESPONSIBILITIES:
* Designs, develops, and implements data management tools needed to support all Commercial Fleet payment solutions and provides ongoing support and development once established
* Manages and maintains all data and process aspects of Fleet sales in Salesforce
* Evaluates trends in customer and site behavior; collaborates with the Fleet team to identify areas of focus and improve reaction time through data driven results
* Identifies process changes to improve efficiency, effectiveness, and customer satisfaction; makes recommendations accordingly
* Ensures data accuracy to be used to analyze financial profitability to influence and drive business decisions to improve the Fleet business
* Maintains positive working relationships on cross functional teams with internal and external partners to support customer satisfaction and value optimization
* Provides subject matter expertise by attending high-level meetings; presents information as needed
* Complete scheduled and ad-hoc departmental reporting and analysis
* Completes other duties, including special projects, as assigned by Management
* Solution driven and detail oriented with the curiosity to consider multiple possibilities to solve a problem, and the confidence to present those solutions in a clear and concise manner that promotes consensus from the team
* Supports Fleet sales growth through the ownership of a positive Fleet customer experience through accurate and reliable sales and pricing
* Responsible for strategy, roadmap, and implementation planning of relevant data management tools, including but not limited to Salesforce. These initiatives are to improve our ability to serve commercial customers, empower our internal sales team, and enable our 3rd party proprietary fleet card programs
* Strong collaboration and teamwork skills to represent Fleet on complicated projects that deliver results
* Own the role of SME and liaison for the Commercial Fleet department across multiple internal and external partners including IT, Digital, Supply, Pricing, and various fleet payment providers.
Primary Responsibilities: 1) IT Liaison; 2) Salesforce 3) Management of pricing components
Top 3 Leadership Principles: 1) Be accountable; 2) It can be done; 3) Act like an entrepreneur.
Must be able to work remotely with a dedicated workspace
Education
EDUCATION: Bachelors/4 Yr Degree
YEARS OF RELEVANT WORK EXPERIENCE: 7+ years
YEARS OF MANAGEMENT EXPERIENCE: NA
CERTIFICATIONS / LICENSES: N/A
SPECIFIC KNOWLEDGE AND SKILLS:
* Must be detail oriented with a passion for problem solving
* Ability and aptitude to work within a cross-functional team at all levels of the organization with the ability to lead, influence and continuously improve processes
* Able to confidently provide insights for improvement and offer innovative, robust and vetted solutions
* Strong project management skillset
* Process driven mindset and capable of prioritizing and managing multiple tasks
* Proficiency with CRM (Software) and other data management tools
* Meticulous attention to detail and tracking key project metrics
* Enthusiasm for supporting projects and business priorities, bringing order and efficiency to critical initiatives
* Must be self-motivated, technologically adept, and proficient with remote work tools (Teams, on-camera, screen share, etc)
* Stellar communication and time management skills
* Strong teamwork skills (including but not limited to): effective communicator, proficient listener, organized, positive, trustworthy
If an hourly or salary range is included in this ad it represents the range 7-Eleven in good faith believes is the range of compensation for this role at the time of this posting. The Company may ultimately pay more or less than the posted range. This range is only applicable for jobs to be performed in this state. This range may be modified in the future. No amount is considered to be wages or compensation until such amount is earned, vested, and determinable under the terms and conditions of the applicable policies and plans. The amount and availability of any bonus, commission, long-term incentive compensation, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
For a general description of all benefits 7-Eleven is offering in the US for the position, please visit this link.