Who We Are

Point32Health is a leading health and wellbeing organization, delivering an ever-better personalized health care experience to everyone in our communities. At Point32Health, we are building on the quality, nonprofit heritage of our founding organizations, Tufts Health Plan and Harvard Pilgrim Health Care, where we leverage our experience and expertise to help people find their version of healthier living through a broad range of health plans and tools that make navigating health and wellbeing easier.

We enjoy the important work we do every day in service to our members, partners, colleagues and communities. To learn more about who we are at Point32Health, click here.

Job Summary

Color Print Operator and Client Service Contact

Key Responsibilities/Duties – what you will be doing

KEY RESPONSIBILITIES/ESSENTIAL FUNCTIONS* (in order of importance)

% of TIME

(Optional)

Operates high speed, high volume floor model inserters and digital production printers BW/COLOR

Set up and program menus on equipment both printers and inserters

Release electronic files from print que sw over the network and selects print stream (7 machines)

Ability to provide maintenance and troubleshoot various equipment usually found in an In Plant Print Shop

Operate a paper cutter ,folder and 3 hole drill

Maintains productivity and delivers quality while meeting production deadlines

Attention to detail is paramount because of the confidential PHI printed to providers and members

Qualifications – what you need to perform the job

Experience utilizing software programs such as MS Word, Excel, Adobe, QDIRECT Print Que Management, Print Shop Mail (mail merge sw), Rediprint and AIMS (insert sw) for 2D bar codes closed loop technology
Demonstrated proficiency to edit and manage image content to mail merge an address file in MSEXCEL along with adding variable data drops onto sensitive and confidential communications (PHI) using software such as Print Shop mail or Rediprint.
Ability to diagnose, solve and correct operating issues both on High Speed High Volume Production Printers and Inserters on your own (Saturday shift)
Strong verbal and written communication skills. Should be clear, constructive and tactful in your communication to internal employees at the upper management level
Strong Customer Service skills working with the internal customer to review unclear instructions, offer alternatives that will enhance or streamline the project and to be specific with current trends and articulate the options the print shop offers to minimize outsourcing when a cost effective alternative can achieve the same result.

Compensation & Total Rewards Overview

As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law.

Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes:

Medical, dental and vision coverage
Retirement plans
Paid time off
Employer-paid life and disability insurance with additional buy-up coverage options
Tuition program
Well-being benefits
Full suite of benefits to support career development, individual & family health, and financial health

For more details on our total rewards programs, visit https://www.point32health.org/careers/benefits/

Commitment to Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity

Point32Health is committed to making diversity, equity, inclusion, accessibility and health equity part of everything we do—from product design to the workforce driving that innovation. Our Diversity, Equity, Inclusion, Accessibility (DEIA) and Health Equity team's strategy is deeply connected to our core values and will evolve as the changing nature of work shifts. Programming, events, and an inclusion infrastructure play a role in how we spread cultural awareness, train people leaders on engaging with their teams and provide parameters on how to recruit and retain talented and dynamic talent. We welcome all applicants and qualified individuals, who will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.