Job Title

Job Description

Sr. eCommerce Manager

You will own a key business line for our eCommerce practice on our Digital & eCommerce North America team supporting our Health Systems portfolio, responsible for developing the strategy, roadmap, and plan for a strategic business portfolio and audience.

Your role:

• Develop the strategy, plan and roadmap for a business line of our Health Systems portfolio. And execute that plan to drive online orders and revenue.
• Utilize our online Store and EDI (Electronic Data Interchange) channels in your eCommerce plans as well as engage with our partner channels such as Amazon
• Work with Digital campaign programs team to develop and integrate digital programs (organic and paid) across the customer journey to support achievement of online sales activities and objectives
• Build a comprehensive strategy for driving penetration (customer onboarding) and preference (utilization of online store and EDI)
• Partner with creative teams and content teams to build-out and optimize design and content to have a best-in-class eStore experience for our customers
• Collaborate closely with Supply Chain to ensure campaign programs and product forecasts enable a desired customer experience on the online store
• Engage Operations to handle customer issues by order desk for online orders from store and EDI
• Support Sales and Business Managers in their execution of their sales strategies and plans
• Serve as the key point of contact for all direct online topics for internal (sales, marketing, customer services, operations, and IT) and external partners (search, affiliate, and marketing agencies)
• Play a key role in contributing to annual marketing and sales operations plans for the North America market with accountability for delivering to revenue and order goals
• Be part of a team to establish and drive a regular cadence of reviewing key performance metrics versus target and identification of root causes and actions needed to drive continuous improvement
• Collaborate with Central Global Digital organization and other global market teams to scale best practices for Philips eCommerce
• Identify new business development opportunities proof of concept testing within direct online space to consistently grow business for maximum value realization

You're the right fit if:

• Bachelor’s degree, MBA preferred. Preferably in Digital Marketing, Marketing, Business Administration or a related field.
• Healthcare technology marketing experience a plus
• 7+ years of experience in eCommerce/Digital Marketing/Marketing/Sales Operations or similar
• Robust omni-channel and Digital and eCommerce experience, developing programs across the end-to-end customer decision journey and delivering on online sales targets
• Direct experience with eCommerce platforms (e.g. Hybris, Magento, etc.)
• Experience managing an online store front. Amazon experience a plus.
• Ability to engage marketing and sales leadership and teams to develop an eCommerce strategy and program to support objectives
• Understanding of how to gather insights from program performance data and develop recommendations to drive measurable improvement in results
• Experience drawing on market and audience insights to structure pilot programs to test and uncover new growth opportunities
• Ability to manage a complex and diverse set of stakeholders, across functions and geographies and to act as a key point of contact to marketing and sales leadership
• You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

How we work together

We believe that we are better together than apart. For our office-based teams, this means working in-person at least 3 days per week. Onsite roles require full-time presence in the company’s facilities. Field roles are most effectively done outside of the company’s main facilities, generally at the customers’ or suppliers’ locations.

This is an office role.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

• Learn more about our business.
• Discover our rich and exciting history.
• Learn more about our purpose.
• Learn more about our commitment to diversity and inclusion.

Philips Transparency Details

The pay range for this position is $122,382 to $209,798

The actual base pay offered may vary within the posted ranges depending on multiple factors including job-related knowledge/skills, experience, business needs, geographical location, and internal equity.

In addition, other compensation, such as an annual incentive bonus, sales commission or long-term incentives may be offered. Employees are eligible to participate in our comprehensive Philips Total Rewards benefits program, which includes a generous PTO, 401k (up to 7% match), HSA (with company contribution), stock purchase plan, education reimbursement and much more. Details about our benefits can be found here.

At Philips, it is not typical for an individual to be hired at or near the top end of the range for their role and compensation decisions are dependent upon the facts and circumstances of each case.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. For this position, you must reside in or within commuting distance to Cambridge, MA.

#LI-OFFICE

This requisition is expected to stay active for 45 days but may close earlier if a successful candidate is selected or business necessity dictates. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

Philips is an Equal Employment and Opportunity Employer/Disabled/Veteran and maintains a drug-free workplace.