Full Job Description
ob Title: Service Desk Agent
Location: Questa, New Mexico, On-site, Open to Re-Location
Pay: $30+/hr W2
Summary:
The Service Desk Agent provides a single point of contact to resolve or escalate various computer related issues and /or incidents. The Agent manages requests via service desk software that tracking, follow-up and closure of incidents.
Responsibilities:
* Trouble ticketing, triage, fixes, and dispatch.
* End-to-end problem management (ITSM), Access Control, Password Reset, problem resolution through technical scripts and knowledge base, For Applications: How To's, Printer Installations, GUI installs / updates
Requirements:
* Level III Support with 5-7 years experience Staffing & Scheduling of projects.
* Manage Customer needs(Service Level Agreement) To evaluate the current Helpdesk processes, staff and staffing responsibilities and flows and identify gaps and commonalities implement short term/interim solutions to meet the Enterprise Plan requirement accessibility.
* Be a strategic asset that is integrated with the organization it supports.
* Risk Management Suggest and implement the best practices of Industry.
* Serve as a single point of contact for Customer Develop solutions to meet the Enterprise Plan requirement accessibility.
Job Information
Job Category:
Other
Spotlight
Employer
Related jobs
Personal Care Aide
Hillman's Haven
Is looking to hire a compassionate personal care aide. Day shift available. Stop in to fill out an application and possible same day interview.provided by The Alpena Newsrecblid 5hde0eltuj0s8ypxy29uf1...
Sep 24, 2024
Hillman, MI
Call Taker - High School Sports
The Spokesman-Review
Family-owned and operated, The Spokesman-Review is the largest most used, and most trusted news and information provider in the Inland Northwest. We strive to produce the paper every day in a supporti...
Sep 24, 2024
Spokane, WA
Human Resources Analyst I/II
YUBA COUNTY
The County of Yuba is currently recruiting for the position of Human Resources Analyst I/II in the Human Resources Department. The Human Resources Analyst performs a wide range of comp...
Sep 24, 2024
Marysville, CA