Duke Health Integrated Practice is an exceptional, multi-specialty physician practice encompassing 140 clinics across North Carolina. We attract and retain premier medical professionals with competitive compensation, benefits, and a nurturing work atmosphere that unites passion and purpose.
Learn more about us: https://dhip.dukehealth.org/about-us
JOB LOCATION
Duke Eye Center of South Durham - 234 Crooked Creek Pkwy
JOB SUMMARY
We are seeking a Service Access Manager to supervise and coordinate service access activities to include establishing and maintaining systems for patient flow and the utilization of clinic facilities and manpower.
JOB DUTIES AND RESPONSIBILITIES
- Direct and coordinate all scheduling, check-in, check-out, and financial services activities within the clinic/department.
- Plan and schedule work for the front-end staff, ensuring proper distribution of assignments and adequate manning, space and facilities for subsequent performance of duties. Train new personnel. Liaise with professional medical staff and other personnel in administrating policies and procedures regarding patient flow and utilization of space, time, supplies, and equipment. Develop policies and procedures to improve patient care and utilization of clinic/department resources.
- Maintain interface with physicians, patients and administrative staff to provide information and to resolve problems relating to clinic services. Collect and analyze data for the preparation of composite reports and special projects. Generate, analyze and/or interpret entity-specific reports relating to department performance, staff performance, financial performance. Independently execute appropriate action plans based on findings.
- Enforce regulatory and compliance requirements (HIPPA, JCAHO, etc). Accountable for understanding, enforcing and following all internal controls, particularly as they relate to cash management policies and procedures.
- Coordinate and supervise activities performed in determining sponsorship eligibility, making financial arrangements, and establishing fees.
JOB ELIGIBILITY REQUIREMENTS
Work requires knowledge of basic grammar and mathematical principles normally required through a high school education; Bachelor's degree in a related field strongly preferred.
Six years of experience of a progressive nature working in a healthcare setting; an Associate's degree in healthcare or business may substitute for two years of experience; a Bachelor's degree in healthcare or business may substitute for four years of experience.
JOB HOURS
The schedule for this position is day shifts, Monday-Friday, with no weekends or holidays.
Some roles within our organization may encompass essential job functions requiring distinct physical and/or mental capabilities. Further details and accommodation requests will be addressed by individual hiring departments.
Duke Health Integrated Practice is dedicated to Equal Opportunity Employment, fostering a diverse workforce without regard to age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, sexual orientation, or veteran status.
We aspire to build a community grounded in collaboration, innovation, creativity, and belonging. Our shared achievements rely on a dynamic exchange of ideas, flourishing best when a multitude of perspectives, backgrounds, and experiences thrive. Upholding these values is a collective responsibility within our community.
This job description aims to outline representative responsibilities for this title, not an exhaustive account of specific duties. Employees may be assigned job-related tasks beyond those explicitly outlined here.