Job Description

Welcome to the intersection of energy and home services. At NRG, we’re driven by the idea of a smarter, cleaner, more connected future—and the possibilities that will bring to the world and to the 7.3 million customers we serve.

Vivint Smart Home, an NRG owned company, is a leading smart home company in the United States, dedicated to redefining the home experience with intelligent products and services. We find purpose in proactively protecting and keeping our customers connected to home, no matter where they are. Join the Smart Home team to create smarter, safer and more sustainable homes. More information is available at www.nrg.com or www.vivint.com. Connect with NRG and Vivint on Facebook, Instagram, LinkedIn and X.

Primary Responsibilities:

Develop a deep understanding of the customer your product is meant to serve – know their needs, both spoken and unspoken.
Demonstrate extreme ownership by digging deep into the details of your products to craft delightful experiences.
Keep products in your portfolio operating at peak performance by monitoring KPIs and releasing improvements.
Innovate on your products to improve user experience and drive down costs.
Develop and rally your team members around a shared vision and product strategy.
Build, compose, and socialize product roadmaps that are aligned with our corporate strategy.
Own the product lifecycle.
Present regularly to stakeholders in upper management.
Collaborate with other teams to ensure product opportunities are valuable to customers, viable for the business, easy to use, and technically feasible.
Write clear and concise product documents to get buy-in and receive investment to build.
Build and maintain relationships across multiple departments within the company at various levels from PM to Executive level.
Identify opportunities for customer testing and drive execution while measuring and reporting results.
Partner with the Marketing team to prepare business cases, operations, sales, supply chain, and support product channels for launch.
Pursue product and industry knowledge, identify trends and opportunities, and become a subject matter expert on designated products.

Required Skills:

Confident in presenting to large groups.
Proficient at technical writing.
Open to feedback, hungry to learn.
Identify the root cause of a problem, or lead others in doing so.
Lead by influence on your product team and across the organization.
Inspire your team and rally others behind your vision.
Develop and drive towards specific goals and KPIs.
Demonstrated ability to multi-task and manage priorities, including multiple products.
Proven ability to work under pressure to meet deadlines.
Capable of creating a plan out of an ambiguous problem.

Required Education/Experience

Undergraduate degree in a related field
4+ years of product management experience
Hardware experience
Relevant work experience with defining and delivering consumer products and/or services.
Ability to learn quickly.

Here are some highlighted perks you should ask us about:

Free daily lunch and drinks on site
Paid holidays and flexible paid time away
Employee/Friends/Family Discounts
Onsite health clinic, gym, gaming tables
Medical/dental/vision/life coverage & 24/7 Medical Hotline
401(k) + Employer Match
Employee Resource Groups

WORKING CONDITIONS:

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

SAFETY:

We enforce a safety culture whereby all employees have the responsibility for continuously developing and maintaining a safe working environment. Each new employee is responsible for completing all training requirements. Additionally, the employee must accept they have responsibility for maintaining the safety of themselves, their co-workers, and the public. Employee must adhere to all written and verbal instructions, promptly report and correct all hazards or unsafe conditions, question non-standard operations or unmitigated hazards, and provide feedback to management on all safety issues.

If you are an active Vivint employee, please apply through Workday by searching "Find Jobs".

If you are an active Vivint employee, please apply through Workday by searching \"Find Jobs\".