Senior Manager, Patient Engagement at Ultragenyx in Brisbane, CA

Why Join Us? Be a hero for our rare disease patients At Ultragenyx, we fundamentally believe that taking real impactful action to care for the needs of patients and our people is always the right thing to do. To achieve this goal, our vision is to lead the future of rare disease medicine. For us, this means going where other biopharma companies won’t go – challenging the status quo and creating a new model that advances our field so more patients and caregivers can benefit from life-changing treatments. We do this by following the science, applying a novel rapid development approach, making innovative medicines at fair and reasonable prices, and creating a collaborative ecosystem to reach patients in ways that are most meaningful for them. Our commitment and care for patients extends to our people, so culture is an essential cornerstone for Ultragenyx. We remain continuously focused on creating a supportive and inclusive environment of profound learning and growth – so employees can thrive in all areas of their lives, in and outside of work. Ultimately, we want to be an organization where we would be proud for our family, friends and children to work. If you want to have a meaningful impact, do the best work of your career, and grow a lot, both professionally and personally, come join our team.

Position Summary:

ultraimpact – Make a difference for those who need it most

The Senior UltraCare Guide supports patients at every step of the treatment journey regarding access, reimbursement, and logistics. The Sr. UCG listens to and counsels patients and medical professionals, interpreting their specific needs and providing friendly, professional and well-informed answers to their questions. Reporting to the Sr. Director of Patient Support, the individual works with patients, physician offices, partners and insurance companies to case manage all steps required to gain access to therapy.

Work Model:

Flex: This role will typically require onsite work 2-3 days each week, or more depending on business needs. In many locations, the business will set certain days each week that Flex employees are required to be onsite.

Responsibilities:

Provide best in class support across multiple patient services programs
Works closely with patient/family and medical offices to case manage all steps required to gain access to therapy and counsel on reimbursement options
Trouble shoot and resolve ongoing reimbursement issues (step edits, insurance changes, recertification)
Acts as the liaison with medical offices and Specialty Pharmacies to assist with education on the reimbursement process
Responsible for maintaining case history for all assigned patients in the CRM system
Maintain adherence support by regular interactions with patient/families
Assist director in additional duties including but not limited to training, education, mentoring new hires and assisting with preparation of internal meetings
Assist director in developing and managing patient engagement initiatives
Travel to internal meetings and medical offices as necessary
Partner with internal business partners to manage all patient cases within their assigned territories

Requirements:

5 to 7 years of related experience, including some prior case management experience
Ability to travel 25%
Prior reimbursement experience with ability to communicate complex reimbursement scenarios to patients and medical professionals
Ability to problem solve complex reimbursement scenarios and maintain strong emotional resilience to remain professional during difficult patient or medical calls
BA/BS in the life sciences or communications preferred
Reliable, conscientious and responsible and independently able to manage time and balance priorities
Individual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skills
Verbal and written fluency in Spanish #LI-Hybrid

The typical annual salary range for this full-time position is listed below. This range reflects the characteristics of the job, such as required skills and qualifications and is based on the office location noted in this job posting. The range may also be adjusted based on applicant's geographic location.

This position is eligible for annual bonus and equity incentives. Actual individual pay is determined by demonstrated experience and internal equity alignment.

Pay Range$142,000—$175,400 USD Full Time employees across the globe enjoy a range of benefits, including, but not limited to: · Generous vacation time and public holidays observed by the company · Volunteer days · Long term incentive and Employee stock purchase plans or equivalent offerings · Employee wellbeing benefits · Fitness reimbursement · Tuition sponsoring · Professional development plans * Benefits vary by region and country

Ultragenyx Pharmaceutical is an equal opportunity employer and prohibits unlawful discrimination based on race, color, religion, gender, sexual orientation, gender identity/expression, national origin/ancestry, age, disability, marital and veteran status, and any other status or classification protected by applicable federal, state, and/or local laws. Reasonable accommodation will be provided for all protected statuses or classifications protected by applicable law, including individuals with disabilities, disabled veterans, for pregnancy, childbirth, and related medical conditions, and based on sincerely held religious beliefs. Applicants can request an accommodation prior to accepting a job offer. If you require reasonable accommodation in completing this application, or in any part of the recruitment process, you may contact Talent Acquisition by emailing us at talentacquisition@ultragenyx.com.

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It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Note to External Recruiters: All candidate activity and open positions are managed strictly through our Human Resources Department. Our Human Resources Department kindly requests that recruiters not contact employees/hiring managers directly in an attempt to solicit business and present candidates. Please note that failure to comply with this request will be a factor in determining a professional relationship with our organization. Submission of unsolicited resumes prior to an agreement set in place between the Human Resources Department and the recruiting agency will not create any implied obligation. Inquiries on developing a recruiting relationship with us, may be directed to: talentacquisition@ultragenyx.com.