We are searching for a results-oriented, student outcomes focused Senior Manager of Learner Success to join our operations team at Sophia Learning. The right person for this role will bring experience successfully remediating college students to achieve successful outcomes and a clear point of view on how to scale that support with Sophia’s asynchronous, self-paced approach.

The Senior Manager of Student Success will lead a team of course owners to develop a data driven approach to driving successful completion of Sophia courses. They will lead this team to support learners through a variety of modalities including email, phone calls, videos, video office hours, tutoring and more.

A candidate will be successful in this role if they have a strong track record of data-driven student support and at least 2 years of experience managing a team to deliver an excellent student experience.

Essential Duties and Responsibilities:

• Lead, coach and own the professional development of a team of course owners.
• Collaborate with data team to develop highly actionable reporting that enables targeted real-time intervention for struggling learners.
• Own course completion rate and apply excellent problem-solving skills to unblock obstacles and find creative solutions.
• Leverage data to drive effective team management and cross functional collaboration to achieve ambitious goals.
• Develop scalable systems to support struggling learners in alignment with course materials and Sophia’s competency-based approach.
• Effectively manage escalations and engage cross functional counterparts
• Collaborate cross functionally to operationalize and scale student support tactics
• Develop and maintain playbook with team best practices and processes.
• Lead team to deliver a best-in-class learner experience with exemplary satisfaction
• Other responsibilities as assigned

Job Skills:

• Must thrive in ambiguity and have a proven track record of developing systems that can scale.
• Ability to analyze and present data and findings clearly, concisely, and accurately, and be able to draw meaningful conclusion and recommendations for action.
• Ability to work cross-functionally.
• Must be self-motivated and can motivate others.
• Must be detail-oriented and able to manage multiple projects on varying timeline.

Work Experience:

• 2+ years managing teams
• 4+ years in education with focus on hands on remediation and support for adult learners.
• Experience working in a fast-paced environment
• Experience using PowerBI or similar reporting tools to drive results

Education:

• Bachelor's degree required; Master’s preferred

Other:

• Must be able to travel occasionally should a business need arise. For most roles travel would not be common. Travel may involve plane, car or metro. In accordance with ADA policies, reasonable accommodations regarding travel limitations can be provided.
• Ability to work onsite in Corporate or Campus location (in a typical office environment) may be required based on role. If so, this would include being mobile within the office, including movement from floor-to-floor using elevators or stairs.
• Must have access to work in setting which enables meeting all requirements of the role (including privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• Access to work in setting which enables meeting all requirements of the role (including computer, privacy, reliable internet access, phone, ability to video conference, etc.) at a remote location.
• This role may require lifting, however reasonable accommodations will be provided in accordance with our ADA policies.
• Must be able to meet critical thinking and problem solving aspects aligned to job duties, as well as effectively communicating with co-workers.
• Must be able to work more than 40 hours per week when business needs warrant. Accommodations related to schedule may be considered.
• Able to access information using a computer.
• Other essential functions and marginal job functions are subject to modification.

#LI-JD1

• SEI is an Equal Opportunity employer committed to a diverse and inclusive community. We welcome applications from all. While it is not typical for an individual to be hired at or near the top end of the pay range at SEI, we offer a competitive salary and benefits package. The actual base pay offered to the successful candidate may vary depending on multiple factors including, but not limited to, job-related knowledge/skills, experience, business needs, geographical location, and internal pay equity. Our Talent Acquisition Team is ready to discuss your interest in joining SEI. The expected salary range for this position is below.

$92,700.00 - $139,100.00 - Salary

If you require reasonable accommodations to complete our application process, please contact our Human Resources Department at Careers@strategiced.com.

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