At FHLB Des Moines, we work each day to develop an inclusive culture that supports and leverages the complexity of a diverse workforce. This enables us to effectively serve the needs of our members and help them succeed.

Manages and maintains a variety of desktop, mobile and asset management systems utilized by the IT Service Delivery team including optimization, upgrades, updates and licensing. Leads project requests/enhancements and business-as-usual (BAU) efforts. Assists with remediation of more complex technology issues (e.g., patching, vulnerabilities, etc). Resolves escalated incidents or service requests. Coordinates vendor management tasks (e.g., gathering quotes, purchase orders, etc.) for IT Service Delivery related items. Works independently, with minimal oversight by manager.

Accountabilities:

Responsibilities/Duties/Function/Tasks:

Administer the Bank’s virtual desktop infrastructure (VDI)
Create, configure, optimize and monitor gold master images for use in the virtual and physical desktop environment
Build and maintain virtual desktop pools
Manage and support hosts, clusters and servers for the VDI environment
Build, deploy and manage virtualized applications (such as App Volumes AppStacks)
Configure and maintain profiles through tools such as VMware’s Dynamic Environment Manger (DEM)
Design and execute IT Service Delivery disaster recovery (DR) processes
Ensure endpoint architecture aligns to IT roadmaps; understand and convey potential impact to Bank services and architecture
Plan endpoint operating system (OS) upgrades for deployment
Assist with application and OS installations and updates
Administer monitoring tools (such as ControlUp) to analyze and develop metrics, reports and dashboards for VDI environment
Administer and maintain Cisco Collaboration Tools, including Webex and Call Manager
Administer O365 applications including licensing
Support and design audio/visual solutions
Create custom application deployment packages using tools such as PDQ
Perform root cause analysis for service interruptions
Document, research and resolve complex technical problems to ensure resolution in a timely manner, engaging third-party vendor support as needed, and recommending process improvements
Develop complex batch and PowerShell scripts to assist with patching, failover, automation, etc.
Manage applications on VDI servers
Remediate vulnerabilities in the desktop environment, including printers and peripheral servers
Function as a ServiceNow administrator
Configure, maintain and administer the mobile device management (MDM) platform
Implement, optimize and upgrade monitoring software
Support Bank projects related to the desktop environment including systems upgrades, enhancements and implementations
Add, remove and organize user and computer objects within Active Directory
Maintain current professional and technical knowledge
Assist with the creation and updating of department documentation
Assist management with departmental internal controls and regulatory issues
Participate in the acquisition and disposal of hardware and software

Responsible for asset management system and performs asset management procedures
Assist with tracking of software licenses
Independently conduct research into a wide range of computing issues
Perform Service Desk activities including:
- Monitor incident queue as needed
- Perform first-call resolution as needed
- Respond to “walk up” requests as needed
- Perform inventory management tasks as requested
- Participate in on-call rotation as requested
Provide technical leadership for the IT Service Delivery engineering team
Perform other duties as assigned

Qualifications:

Bachelor’s degree or 7+ years of industry experience required
5+ years information technology experience including at least 4 years administering business applications required
Ability to establish effective rapport with all levels of employees and consistently provide professional customer service and training to non-technical users
4+ years experience in VMware products (e.g., Horizon, VSphere) preferred
Role-relevant Microsoft certification, CompTIA A+, VMware VCP or similar certification required (or obtain within first 6 months)
Knowledge and experience with ITIL Management Framework
Demonstrated proficiency with Microsoft Windows OS, O365, Microsoft Active Directory, Android and iOS mobile devices, ServiceNow and Cisco Collaboration Tools
Demonstrated advanced proficiency with scripting tools such as PowerShell
Demonstrated advanced proficiency with mobile device management tools such as Workspace ONE
Demonstrated advanced proficiency with virtual desktop management tools such as VMware Horizon, vSphere and App Volumes
Ability to prioritize and consistently meet deadlines
Experience working in a team-oriented, collaborative environment with superior customer focus and creative problem-solving skills
Ability to establish effective rapport with all levels of employees and consistently provide professional customer service and training to non-technical users
Demonstrated planning and organizational skills
Superior documentation skills, specifically processes and procedures
Excellent communication skills, both written and verbal

Compensation Range:

Annual Salary: $68,000.00 - $76,600.00

This salary range represents the Bank’s good faith and reasonable estimate of possible compensation at the time of hire. Offer to be determined by selected applicant’s education, experience, knowledge, skills & abilities, as well as internal equity and alignment with market data. This role is also eligible to participate in the Bank’s annual incentive plan.

As part of our competitive Total Rewards package, the Bank offers 11 paid holidays, 5 weeks of PTO and a work culture that values work/life balance. Most roles are eligible for our hybrid work schedule of 3 days per week in office, 2 days per week work-from-home. We match 100% of the first 6% you contribute to your 401(k), and provide an additional 4% non-discretionary contribution to your 401(k) at the end of year. More information on our Total Rewards program can be found here.

At FHLB Des Moines, we celebrate diversity, work to create an inclusive culture and champion equity in all of our policies and practices. This enables us to effectively serve the needs of our members and help them succeed. FHLB Des Moines is proud to be an Equal Opportunity Employer. We prohibit discrimination on the basis of race, color, religion, sex (including pregnancy, sexual orientation or gender identity), national origin, age, disability, veteran status, genetic information (including family medical history), status as a parent or any other characteristic protected by federal, state or local law.