ANDERSEN CORPORATION SUMMARY:
Renewal by Andersen is looking to add a Retail Service Representative (RSR) to our team in Torrance, CA. The Retail Service Representative will focus on providing customer service for delivery partners and customers. This customer service is delivered mainly over the phone and through email.
RESPONSIBILITIES:
- Performs data entry and administrative tasks related to sales and service at Renewal by Andersen.
- Handle customer de-escalations with professionalism and empathy
- Searches records and files for specific data
- Works under regular supervision, following instructions and procedures that are well defined, but may require the exercise of some judgment in application
- Maintains a general knowledge of RbA products/services, customers and delivery partners, technical and business tools, and department functions/KPIs
QUALIFICATIONS:
- High School diploma or equivalent
- Minimum of 2-years customer service experience
- Proven experience in customer de-escalation
- Excellent communication skills, both verbal and written
- Ability to multi-task effectively
- Solid knowledge of word processing software
- Ability to develop and establish good interpersonal relationships
- Demonstrates ability to work and contribute in a team environment
- Flexibility & positive outlook
- Detail oriented with strong phone etiquette
CULTURE AND BENEFITS: Our vision is to make the world a better place by living up to the promise that everyone benefits from their association with Andersen. We're committed to making a difference through challenging ourselves each day, recognizing and rewarding success, taking pride in our work, and honoring a legacy built on doing the right thing. There is great respect for life outside of work so that you can bring your best self to work. We are committed to demonstrating mutual respect and appreciation of our similarities and differences so that each employee can realize his/her potential and we exceed our customers' expectations.
As an innovative and industry-leading organization, we think of benefits more broadly. From your health care to your work environment, to your development and quality of life, we think beyond basic benefits to provide a total rewards package including, but not limited to:
* Medical/Dental/Vision/Life Insurance
* Health Savings Account contributions
* Paid holidays plus PTO
* 401(k) plan & contributions
* Professional development & tuition reimbursement opportunities
* A culture that supports work-life balance
* An environment where collaboration is key
* Volunteer opportunities - on company time
* Environmentally conscious business decisions
* 10,000 employees and career opportunities nationwide
Compensation is a range $20-$29 per hour
Pay is based on several factors including but not limited to work experience, education, geographic location, certifications, etc. In addition to your pay, Andersen Corporation currently offers benefits such as comprehensive health benefits, 401k contribution, paid time off, 8 paid standard holidays, plus 2 floating holidays to use at your discretion, as well as profit sharing (all benefits are subject to eligibility requirements)
Andersen is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, disability, marital status, national origin, citizenship, genetic information, protected veteran status, or any other characteristic protected by law. Andersen Corporation will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable federal, state and local laws. Posting City: Torrance, CA