JOB TITLE: Supervisor Service Delivery
JOB LOCATION: Remote - Prefer someone 1 hour from Augusta ME
WAGE RANGE*: $70-80k - depending on experience
JOB NUMBER: 24-01588

REQUIRED EXPERIENCE:

3+ years of people management experience and healthcare, healthcare technology and delivery.

JOB DESCRIPTION:

Supervisor Service Delivery

As a Supervisor you will be part of an innovative company with a mission to serve the healthcare needs of our communities. You will oversee and guide your team to deliver superior service and achieve account goals and outcomes. You manage the performance and engagement of your staff and vendor resources, optimize processes, and maintain the highest quality standards. Your work directly supports the Account Delivery Manager [ADM], Regional Leader, and internal business partners in achieving or exceeding contractual obligations and company goals and objectives.

Your role in our mission

Build, develop, and lead a team of individual contributors, supporting employees in executing provider enrollment activities in the delivery for an account(s).
Establish and effectively lead routines regularly and utilize tools and reporting to drive team performance; train and provide ongoing coaching to ensure employee engagement while maintaining client satisfaction.
Effectively cultivate positive working relationships with account leaders, clients and business partners to proactively identify and enact opportunities to improve the delivery of services and capabilities.
Work with employees and operational leaders to achieve client Service Level Agreements (SLAs) and drive accountability and efficiency by adopting standard operating procedures.
Create conditions for success by removing obstacles and championing change to drive employee awareness and a connection to their work and contributions.
Identify and manage existing and emerging risks from business activities and implement mitigation strategies to improve performance.
Engage in a positive and professional relationship with our client(s) and meet with them

What we're looking for

A talented individual with 3 or more years of people management experience and healthcare, healthcare technology and delivery.
Knowledge of provider enrollment business processes and experience leading staff with varying service objectives and technical solutions is preferred.
Demonstrated strategic initiative implementation and execution, specifically with operating policies and procedures and work process improvements in an operational area.
Strong written and oral communication and positive interpersonal skills to work effectively with team members, customers, and clients.
Proficient with Microsoft Office suite products and hardware and software applications to manage provider enrollment activities and back-office operations (Verint, Avaya, etc.).

What you should expect in this role

Remote position with the opportunity to work from anywhere within the United States, although travel to the Augusta, Maine office may be occasionally required

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.