Job Description:
Berklee’s division of Pre-College, Online, and Professional Programs (POPP) is at the forefront of contemporary music education worldwide, serving more than 3.5 million students to date. Currently comprising Berklee Online, Berklee Summer Programs, and Berklee Press, POPP is shaping the key players of tomorrow’s music industry through innovative study in performance, production, business, theater, dance, and more. Students emerge from programs with a professional portfolio, practical job skills, and a strong sense of community. Through internationally acclaimed online courses and degree programs, intensive summer programs and workshops, textbooks that are the definitive source on their subjects, and emerging K-12 offerings, POPP brings the best of Berklee to students all over the world, no matter their ability, background, or level of experience.Berklee Online seeks a Registrar Operations Assistant for an up to 3-year temporary, 30 hour a week position supporting the Registrar Team during a multi- year initiative to implement Workday Student. Reporting to the Senior Graduation and Events Coordinator, the Registrar Operations Assistant will be responsible for supporting the day-to-day administration of Berklee Online’s programs, including accredited courses, certificate programs, and undergraduate and graduate degree programs.
While primarily a remote role, it will require some in-person work during the commencement planning season (March through June), as such, the ideal candidate will live within the greater Boston-metropolitan area.
Essential Duties & Responsibilities:
Complete daily and recurring registrar operational tasks such as running a semesterly report for repeated coursework, processing enrollment verification forms for degree students, managing the degree verification process for graduate non-degree students
Assist the Transfer Team in completing unofficial transfer evaluations for prospective undergraduate degree applicants, in rebuilding and maintaining historical records of Berklee Online coursework, and provide support in transfer credit data entry in the Student Information System
Support the Graduation Team in carrying out a number of essential duties including updating graduation related tracking information in the CRM, preparing degree audits for graduation application review and processing, preparing physical materials ahead of events, updating the student record scans for graduated students, and in responding to basic student inquiries regarding graduation/commencementAssist in troubleshooting errors with electronic students forms as well as in form building and maintenance
Provide support for the Berklee Online Academic Partnership program through updating transfer credit guides and coordinating virtual information sessions with partnership schools
Assist with other duties as assigned
Required Skills
Excellent verbal and written communication skills
Ability to work independently as well as collaboratively
Ability to demonstrate considerable judgment, accuracy, attention to detail, and consistency
Ability to make decisions based on established guidelines
Strong time management and organizational skills
Ability to adapt to evolving technology, procedures, and processes
Required Experience
Bachelor’s Degree required
1+ years of experience in a Registrar Office or Admissions setting
Knowledge of Salesforce, Workday, Colleague, and/or Form Assembly a plus
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.
Diversity, Equity, Inclusion & Equal Employment Opportunity at Berklee:
We support an inclusive workplace where everyone excels based on personal merit, qualifications, experience, ability, and job performance. Berklee affirms that inequality is detrimental to our faculty, staff, students, and the communities we serve. Our goal is to make lasting change through our actions. Berklee is committed to providing fair and equitable consideration of all employees and applicants without regard to race, color, religion, ancestry, age, national origin, place of birth, gender, sexual orientation, gender identity or expression, disability, genetic information, or status as a member of the armed forces or veteran of the armed forces, or any other category protected by federal, state, or local law.
As part of this commitment, Berklee will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact the Human Resources Team at hroperations@Berklee.edu or call 617-747-2375.
Berklee is committed to increasing the diversity of our institution, community, and the curriculum. Candidates who can contribute to that goal are encouraged to apply and to identify their strengths in this area.
*Currently enrolled Berklee students are not permitted to apply for staff or faculty positions.*