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Demand Response Real Time Operator

Job Summary:
The Demand Response Real Time Operator role will work inside the Princeton office and is responsible for dispatching demand response curtailment events, monitoring electric grid, and providing event forecasting and analytics reporting.

Essential Duties/Responsibilities:

Act in accordance with ISO, utility, co-op, customer, or NRG commitments and/or procedures

Communicate all necessary information to appropriate internal and external stakeholders

Communicate operational issues and implement improvements to existing systems and procedures

Monitoring of real-time customer performance data during energy curtailments

Handle inbound calls

Communicate any event monitoring systems errors to IT support, participate in pre-production systems testing, and ensure that system updates do not create an adverse effect on business operations

Build and analyze event forecasting and analytics reports

Review communications templates for accuracy

Communicate with and assist Customer Care representatives

Perform additional duties as assigned

Working Conditions:
The Demand Response Real Time Operator role will require working outside of normal business hours on a rotating shift schedule. Schedules traditionally switch between 6am - 6pm or noon to midnight, but this can change based on business needs. (However, during the initial training phase, which may last up to 2 months, the hours will be 8:30 am - 5:00 pm, Monday through Friday.)

Minimum Requirements:

HS diploma or GED equivalent

Must be available to work a non-traditional schedule

Intermediate proficiency of Microsoft Excel and the Microsoft Office Suite

Preferred Qualifications:

Bachelor's degree or relevant experience or equivalent military experience.

Previous Energy industry experience, but not required

Prior experience working in one or more of the following markets (but not required):

ERCOT

MISO

NYISO

IESO

ISONE

Additional Knowledge, Skills and Abilities:

Proven ability to communicate clearly, both orally and in writing

Ability to work well under pressure, remaining focused and calm in a fast-paced environment

Ability to work without supervision while carrying out duties

Ability to handle multiple tasks or assignments at the same time

Demonstrated ability to operate effectively in a team environment

Excellent troubleshooting and problem resolution skill

Organized, task-oriented, and strong attention to detail

Competence in mathematics and technical concepts

NRG Energy is committed to a drug and alcohol-free workplace. To the extent permitted by law and any applicable collective bargaining agreement, employees are subject to periodic random drug testing, and post-accident and reasonable suspicion drug and alcohol testing. EOE AA M/F/Protected Veteran Status/Disability. Level, Title and/or Salary may be adjusted based on the applicant's experience or skills.

EEO is the Law Poster (The poster can be found at http://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf)

Official description on file with Talent.