Job Summary

In coordination with the Onsite Phlebotomy Manager, implements a standardized Quality Assurance Program for Onsite Phlebotomy Services. Ensures compliance with all applicable regulatory requirements mandated by federal, state, and accrediting agencies. Responsible for data collection, analysis and recommendations for patient focused process improvements, engaging stakeholders as needed. Coordinate continuing education and competency assessments for inpatient and ambulatory care teams. Supports Michigan Medicine and industry objectives.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Characteristic Duties and Responsibilities:

Customer Service

Provide total customer focus to meet the needs of every customer, internal and external, medical staff, laboratory staff, patients, and families. Provide service recovery for those situations warranting intervention.
Exhibit excellent customer service skills and behaviors towards internal and external customers, providing positive public relations with providers, patients, family members, etc.
Foster a phlebotomy team brand that aligns with Michigan Medicine vision, values, and strategic goals.

Process Improvement

Assist with development, coordination, and maintenance of process improvement initiatives for Onsite Phlebotomy Services through benchmarking, networking, and research
Frequent data collection and analysis using Health Information System, Laboratory Information System and any necessary software applications
Improve first time quality for phlebotomy services, including, but not limited to order processing, specimen tracking, customer interactions and new employee orientation
Assist with standardization of work practices across all phlebotomy services at Michigan Medicine
Present quality initiatives and summaries to both internal and external customers

Regulatory Readiness

Maintains proficiency and knowledge of regulatory requirements related to phlebotomy services
Assists Onsite Phlebotomy leadership in ensuring compliance of all applicable requirements mandated by federal, state and accreditation agencies
Regular review of quality indicators to ensure best practices and exemplary patient care
Serve as TempTrak admin for onsite phlebotomy services, supporting local leadership.

Training and Continuing Education

Assist with development, implementation and maintenance of training program, competency assessment and continuing education program as needed

Communication and Teamwork

Demonstrates effective communication including written, verbal and use of information technology
Works effectively with others to accomplish goals
Serves as point of contact for quality related projects

Required Qualifications*

In order to be considered for this position the applicant must have met or will have met all the required qualifications prior to the start date of employment.

Bachelor degree or equivalent combination of education and experience required.
Proficient in the use of computer databases and basic statistical analysis.
Minimum of one year work experience in healthcare.
Requires frequent standing/sitting/walking for long periods of time and the ability to lift up to 50 lbs.

Desired Qualifications*

Previous quality assurance or project manager work experience.
Demonstrated excellence in interpersonal, verbal, and written communication skills.
Ability to work both independently with limited direction and as an effective team member.
Able to deliver effective presentations, teach and mentor.

Work Schedule

This full time, 40 hour position is on the day shift but will require infrequent off-shift work related to quality initiatives/projects and may require on-call and working weekends and holidays.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

Works with infectious disease and/or hazardous materials
May have exposure to noise from laboratory equipment and pneumatic tube system

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.