Location: US-VA-Arlington
Job ID: 2021-2120
# of Openings: 2
Category: Technology

About The Role:

** ARC requires all employees to be vaccinated against COVID-19. We will consider medical and religious accommodations as required by law **

We are searching for a Production Support Engineer to join our team. In this role, you will keep ARC's systems up and running according to established service level agreements (SLAs). You will resolve all common problems (systems and application) sent to Production Support from the Customer Call Center (CCC) and other departments by determination of the root cause, escalate moderate or critical problems to Senior Production Support Engineers and the product development team.

What You'll Get to Do:

Implement and support automated and/or manual monitoring of production systems to ensure all applications and processes meet their SLA.
Research and resolve any production issues escalated to the team via CRM cases or Service Now Incidents. This includes 24/7 support for Severity 1 issues.
Provide research and data query requests needed by Customer Call Center and/or business staff.
Document application information, disaster recovery information, and procedures in the team Wiki.
Identify and implement process improvements.
Provide support and validation of Production, UAT, and Production Support migrations, as well as for server and middleware patching.

You'll Bring These Qualifications:

Associate's degree preferred; equivalent experience considered
Analytical problem-solving skills with excellent oral and written communication skills
5+ years' experience as an application programming developer utilizing current web-based technologies (like Angular, HTML, JavaScript and Enterprise Java Beans)
5+ years' experience with relational databases (Oracle, Teradata and Microsoft SQL Server)
Experience with Mainframe Adabas/Natural
Experience with Mainframe Cobol/JCL
Experience with IBM TSO/MQ/CA7 Scheduler
Knowledge of a range of platforms, including Linux
Experience supporting production environments
Experience with TOAD, TeaLeaf
Experience with Reporting tools (like Jasper, COGNOS); proficient use of Monitoring tools
Experience with SharePoint / Confluence

These Qualifications Would Be Nice to Have:

Experience on Web Proxy Servers (such as SunOne, Apache)
Experience with generic web services APIs
Sun Certified Java Programmer
Experience with DataMotion/Secure Mail
Ab-Initio or other ETL tools - can be an equivalent (infomatica, etc)

What We Can Offer You:

Joining ARC means joining a team that is motivated, diverse, creative, collaborative and solutions-oriented. We think big, embrace challenges, and explore new ideas to lead the way for the travel industry.
Our employees value the hands-on learning and professional development opportunities that allow them to expand their skills and grow their career in new, dynamic ways.
We offer a highly competitive, comprehensive benefits package so you can worry less and focus on what truly matters.
By joining ARC, you will partner with top minds in the industry as we use data and technology to innovate how the world travels.

EOE M/F/D/V Females and Minorities Encouraged to Apply

PM21

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