TITLE: PRODUCTION SUPPORT ANALYST
LOCATION: REMOTE
RATE RANGE: 50.00-55.00 PER HOUR
JOB# 46013-1

JOB DESCRIPTION:

Key Responsibilities:
The Production Support Analyst is responsible for working across designated teams to ensure applications are fully available to all stakeholders and US Government Client customers. This individual will assist development teams in deployments, routine patching and system application monitoring / troubleshooting. Will analyze and evaluate complex data file processing, help translate customer reporting requirements and create reports, and provide application testing and validations. Will lead incident response calls and contribute / create after action reports.

Skilled in the following:
* Strong working knowledge of SQL. Ability to understand and write complex SQL using select statements, views, joins, indexing and to create report data
* Demonstrated experience using UNIX commands to manage production Linux servers, including creation and maintenance of shell scripts to manage application maintenance activities
* Demonstrated experience using SQL query on Oracle Databases to perform Database lookups

Strong knowledge of one or more of the following:
* Incident Management - Ability to lead as a Critical Incident Manager to restore production applications impacting events
* Ability to quickly respond to system alerting to reduce application downtime to customers
* Strong written and verbal communication skills and proven ability to effectively work directly with stakeholders, executives, and technical staff
* Effective liaison between business and technical teams
* Demonstrated knowledge of terminology, usage, and operating characteristics of hardware, software, and operating system components
* Strong facilitation skills to effectively lead Production Support Application Monitoring in real-time

Desired experience using:
* Agile methodologies, Version One, ServiceNow, Application Lifecycle Management (ALM), logging tools such as Splunk Enterprise, monitoring tools such as Neustar and AppDynamics.
* Experience with cloud monitoring tools such as GCP Cloud Monitoring (Stackdriver) is a plus.

Additional Required Skills/Experience:
* A minimum of ten (10) years experience in software development and/or related field;
* A degree from an accredited College/University in Software Engineering, Computer Science, or related discipline is preferred;
* Able to perform all functional duties independently on high-visibility programs, or mission critical aspects of a given program;
* Able to oversee the efforts of direct reporting resources and/or be responsible for the efforts of all staff assigned to a specific job;
* Experience training/mentoring less experienced personnel;
* Extensive knowledge of and experience with designing, developing, implementing, and maintaining complex business, accounting and management information systems;
* Extensive experience developing/supporting software applications using more than one of these software technologies: Java, Active Server Pages (ASP), JavaScript, Oracle DBMS, SQL Server DBMS, Visual Basic;
* Extensive experience collaborating with end users to define new software system requirements;
* Experience training/instructing end users on the use of software applications;
* Experience authoring or contributing to software-related documentation such as requirements specifications, design documents, technical manuals, and user manuals;
* Able to obtain Postal clearance;
* Excellent communication skills.

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.