Atrius Health, an innovative healthcare leader, delivers an effective system of connected care for more than 690,000 adult and pediatric patients at 30 medical practice locations in eastern Massachusetts. Atrius Health’s 645 physicians and primary care providers, along with 420 additional clinicians, work in close collaboration with hospital partners, community specialists and skilled nursing facilities. Our vision is to transform care to improve lives. Atrius Health provides high-quality, patient-centered, coordinated, cost effective care to every patient we serve. By establishing a solid foundation of shared decision making, understanding and trust with each of its patients, Atrius Health enhances their health and enriches their lives. Atrius Health is part of Optum, a health services company focused on building the leading value-based care system in the country.
SUMMARY
Under general direction performs expanded and advanced level Practice Support Assistant duties. Participates as an integral member of a medical team and is dedicated to delivering excellent customer service and strengthening the patient/clinician relationship. Able to use a high level of competency and high degree of autonomy in performing all Practice Support Assistant functions.
Performs Practice Support Assistant duties with higher level administrative functions added. Higher level functions may vary by department and should be a significant portion of the incumbent’s time.
GENERAL DUTIES AND RESPONSIBILITIES
Acts as a role model for other support staff and demonstrates a high level of competency in Practice Support Assistant responsibilities.
Trains and orients new staff as needed. May also be involved in interviewing and onboarding of new staff.
Assists with data collection activities for statistical reports or required studies, ensuring data is properly collected and accurate (e.g. no show reports, telephone statistics).
Utilizes higher level problem-solving skills to understand and resolve issues
Performs higher level tasks such as ensuring all follow-up activities have occurred and generating close the loop reports (e.g. generating reports for referral and imaging tracking).
Works with the supervisor to ensure support coverage for the department.
Scheduling:
Books appointments in-person and in MyHealth and relays messages as appropriate. Also handles appointments via phone as needed when calls are directed to the department.
Runs reports from automated appointment confirmation system. Confirms appointments via reminder calls and follows through on cancellations. Reconciles system information with the electronic medical record as needed.
Completes paperwork to obtain information needed for upcoming appointments from outside doctors, hospitals, health or social service agencies, and insurance agencies.
Makes outreach to patients regarding referrals, scheduling appointments, processing paperwork, and obtaining authorization numbers.
Edits and monitors provider appointment templates. In some cases, may develop templates. Under supervisor direction, makes adjustments to templates and coordinates rescheduling of patients. Prepares and distributes department clinical schedule.
Actively involved in MyHealth enrollment by encouraging patients to sign up to MyHealth Online. Makes outreach to patients to reschedule appointments when the provider will not be available.
Greeting Patients/Monitoring Waiting Room:
Informs patients on-site if a physician is running late.
Actively monitors waiting rooms and verifies patient check-ins and kiosks.
Verifies and updates patient medications, allergies and chief medical complaints following all HIPPA compliance guidelines
Completes forms needed for visits and submits to MD for review. May need to review patient record for missing information. Verifies prior authorizations.
Check-out process:
As part of check-out process, schedules appointments for patients present in the practice needing a follow-up appointment made. When scheduling, may need to process referrals and communicate with other departments.
May assist with the checkout function, including distributing the After Visit Summary (AVS) and appropriately booking follow up appointments per department guidelines.
EDUCATION/LICENSES/CERTIFICATIONS
High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit required or certification in medical office administration required. Associate's degree in medical office administration program preferred.
EXPERIENCE
Experience typically acquired through at least three years of experience in a clinical setting with at least one as a Practice Support Assistant (a bachelor’s or associate degree may be substituted for one year of experience). Computer experience required with the ability to use word processing and spreadsheet programs. Electronic medical record (EMR) experience preferred.
SKILLS
Able to communicate in a professional and appropriate manner. Strong interpersonal, customer service, time management, and organizational skills required. Working knowledge of patient related documents preferred.
Atrius Health is committed to a policy of non-discrimination and equal employment opportunity. All patients, employees, applicants, and other constituents of Atrius Health will be treated with respect and dignity regardless of race, national origin, gender, age, religion, disability, veteran status, marital/domestic partner status, parental status, sexual orientation and gender identity and/or expression, or other dimensions of diversity.
Benefits Include:
· Up to 8% company retirement contribution
· Generous Paid Time Off
· 10 paid holidays
· Paid professional development
· Generous health and welfare benefit package
Atrius Health is an equal opportunity/affirmative action employer and does not discriminate in recruiting, hiring, training, promoting or any other employment practices on the basis of race, color, religion, sex, marital status, age, sexual orientation, gender identity, national origin, military service or application for military service, veteran or disability status.
Applicants have rights under Federal Employment Laws: Family and Medical Leave Act (FMLA);Equal Employment Opportunity (EEO); and Employee Polygraph Protection Act (EPPA).
VEVRAA Federal Contractor
Request Priority Protected Veteran & Disabled Referrals for all of our locations within the state
