How to Apply
A cover letter is required for consideration for this position and should be attached as the first page of your resume. The cover letter should address your specific interest in the position and outline skills and experience that directly relate to this position.
Job Summary
The Pediatric Neuro/Oral/Plastics Clinic is the clinical home for children and families seeking care across multiple surgical subspecialties at C.S. Mott Children's Hospital. The primary mission of the clinics is to partner with our physicians, nurses, and other providers to deliver excellent care and customer service. We are seeking a compassionate, enthusiastic, and self-driven Patient Service Intermediate to provide operational support to the clinics. This individual will share our priorities which include high quality medical care, excellent customer service, safety of staff and patients, efficiency, staff and physician satisfaction, stewardship of resources and the ideal experience for our patients, families, and staff.
Mission Statement
Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.
Why Join Michigan Medicine?
Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.
What Benefits can you Look Forward to?
- Excellent medical, dental and vision coverage effective on your very first day
- 2:1 Match on retirement savings
Responsibilities*
- Provide excellent service to patients, providers and other internal stakeholders
- Schedule patient appointments
- Check-in and check-out patients
- Verify patient demographic and other information is current
- Collect payments from patients
- Complete multiple tasks independently
- Assist with other operational tasks as necessary
- Interact with all department providers and staff respectfully and appropriately
- Problem solve independently and as a part of your team
- Charge and Encounter Reconciliation-Responsible for ensuring charges are appropriate and reconciled with encounters for Pediatric Orthopedic Surgery and Pediatric Surgical Specialties Departments
- Template Editor for both Pediatric Orthopedic Surgery and Pediatric Surgical Specialties Departments
- Other duties as assigned by administrative leadership.
Required Qualifications*
- Associate degree and/or an equivalent combination of education and experience
- A minimum of 3 years of experience
- Proficiency in Microsoft Office software, e-mail, and calendar-keeping software
- Strong interpersonal skills and ability to successfully work with all levels of faculty and staff
- Must possess demonstrated ability to take initiative, work independently, prioritize, manage multiple assignments, and follow through on job responsibilities
- Demonstrates ability to collaborate with others in a team environment, display leadership through problem solving and the initiative to advance knowledge
- Team oriented individual
- Demonstrated excellent attendance record
Desired Qualifications*
- Bachelor's degree or equivalent combination of experience and education
- Previous experience working in an ambulatory care setting
- Knowledge of Epic/MiChart
- Credentialed Super User
- Knowledge of UMHS/University of Michigan policies and procedures
- Knowledge of medical records and medical terminology
Work Schedule
This position is 5 days per week (M-F). Some overtime may be occasionally necessary.
Work Locations
Pediatric Neuro/Oral/Plastic Surgical Specialties clinics at C.S. Mott Hospital and other areas as needed.
Modes of Work
Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.
Union Affiliation
This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.
Background Screening
Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.
Application Deadline
Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.
U-M EEO/AA Statement
The University of Michigan is an equal opportunity/affirmative action employer.