Job Summary

The Infusion Core Business Team is a Michigan Medicine Ambulatory Care Team dedicated to providing a high quality & comprehensive Financial Clearance for all Adult/Pediatric Cancer & Non-Cancer Infusion Services. The Infusion Core Business Team is also dedicated to handle complex scheduling for all Adult/Pediatric Non-Cancer infusion services. We are actively seeking a compassionate, enthusiastic, and patient-focused individual who will share in the goal of crafting the ideal experience for our patients, families and employees.

As a Patient Service Intermediate (PSI) with Michigan Medicine, you will use a variety of clerical, computer and interpersonal skills. We'll work with you to master our electronic medical record (MiChart) and scheduling systems (Cadence). You will work directly with other departments to coordinate patient care. Our PSI Team are a close-knit group with a focus on patient care that provide continual learning opportunities. This is a full time, 40 hours/week position.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Obtain insurance approvals for Adult & Pediatric Cancer & Non-Cancer Infusion Services.
Review patient benefit level in order to determine cost share out of pocket expense for upcoming procedure and infusions services.
Communicate with patients their cost share expectations and collect pre-payment for services.
Verify and update patient demographic and insurance information as needed
Provide Insurance Verification for coverage changes.
Contact appropriate third party representatives for information and assistance with determining benefit level when online resources are not available
Resolve problems with payers prior to service
Manage daily work queues
Diagnosis review (ICD-10) for all infusions, including Local Coverage Determination, National Comprehensive Cancer Network Compendium, contact providers for non -covered diagnosis and discuss options, including contacting payer for Medical Director review
Incorporate and practice Lean principles into daily work
Function as a collaborative and contributing team member
Demonstrate outstanding customer service skills
Schedule new and return complex, adult non-cancer infusion appointments, determining appropriate clinic and utilizing scheduling guidelines and informational tools
Answer high volume phone line
Work closely with Clinical Teams to provide an ideal patient experience
Initiate telephone triage inbasket notes; document according to specified clinic standards.
Complete routine referrals

Required Qualifications*

High School Diploma or GED
Must have minimum of 3-4 years of experience
Candidates for this position must be dependable and team oriented.
Mi-Chart experience
Familiarity with Insurance & authorizations
Knowledge of basic medical terminology.
Familiarity with medical billing
Prior experience performing complex scheduling
Must exhibit professional behavior at all times
Demonstrates active listening, written, verbal and information technology skills.
Ability to multi-task and produce high quality work in a timely, accurate, and efficient manner
Demonstrates excellent attendance record and ability to work independently

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. This job may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.