Job Summary

Michigan Medicine Neurosurgery ambulatory care clinic is committed to providing high-quality specialty health care services for adults. We are seeking a compassionate, organized, and motivated individual to join our clerical team. The patient services associate is an integral team member in Neurosurgery providing support for patients, families, staff, and visitors to our clinic.

Mission Statement

Michigan Medicine improves the health of patients, populations and communities through excellence in education, patient care, community service, research and technology development, and through leadership activities in Michigan, nationally and internationally. Our mission is guided by our Strategic Principles and has three critical components; patient care, education and research that together enhance our contribution to society.

Why Join Michigan Medicine?

Michigan Medicine is one of the largest health care complexes in the world and has been the site of many groundbreaking medical and technological advancements since the opening of the U-M Medical School in 1850. Michigan Medicine is comprised of over 30,000 employees and our vision is to attract, inspire, and develop outstanding people in medicine, sciences, and healthcare to become one of the world's most distinguished academic health systems. In some way, great or small, every person here helps to advance this world-class institution. Work at Michigan Medicine and become a victor for the greater good.

What Benefits can you Look Forward to?

Excellent medical, dental and vision coverage effective on your very first day
2:1 Match on retirement savings

Responsibilities*

Provide exceptional customer service to patients and families
Provide check-in and check-out support for the Taubman Neurosurgery ambulatory care clinic
Schedule follow-up patient appointments
Working with call center and providers to schedule patients in appropriate schedules
Confirm, notify and remind patients of appointments and/or changes.
Calling and rescheduling patients due to provider clinic closures.
Scan and upload medical documentation and diagnostic imaging
Prepare and distribute daily appointment schedules to the electronic medical record
Monitor and send mail, faxes and other paperwork
Completing insurance verification and collecting cash/credit card payments from patients.
Communicate, troubleshoot, and escalate concerns and issues

Required Qualifications*

HS diploma or GED
medical office experience
Excellent communication skills.
Ability to multi-task.
Excellent Attendance.
Flexibility and seeking constructive approaches to resolving workplace issues.
Willingness to learn new ways to accomplish work.
Accomplishes work in ways that maximize productivity and available resources while minimizing waste.
Exceptional interpersonal skills and the ability to work within a team setting.
Demonstrates active listening, written, verbal, and information technology skills.

Associate:

2-3 years of experience

Assistant:

0-2 years of experience

Desired Qualifications*

Organized, a self-starter, and motivated with strong problem-solving skills.
Knowledge of MiChart and ability to efficiently navigate the electronic medical record system.
Able to identify the best available appointment type to meet the patient, clinic, and provider needs/requirements.
Knowledge of Michigan Medicine Policies and Procedures.
Recent experience in an Outpatient Clinic and able to identify "red call" and "yellow card" situations and respond appropriately.
Relates work and job purpose to Michigan Medicine's mission and commitment to putting patients and families first.
Experience working within a large, complex healthcare setting.

Work Schedule

Days: Monday - Friday
Hours: 8am-4:30pm
The above is subject to change based on business needs.

Work Locations

Taubman Health Center - Neurosurgery

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Underfill Statement

This position may be underfilled at a lower classification depending on the qualifications of the selected candidate.

Union Affiliation

This position is included in the bargaining unit represented by the Service Employees International Union - Healthcare Michigan (SEIU), which represents bargaining unit members in all matters with respect to wages, benefits, hours, and other terms and conditions of employment.

Background Screening

Michigan Medicine conducts background screening and pre-employment drug testing on job candidates upon acceptance of a contingent job offer and may use a third party administrator to conduct background screenings. Background screenings are performed in compliance with the Fair Credit Report Act. Pre-employment drug testing applies to all selected candidates, including new or additional faculty and staff appointments, as well as transfers from other U-M campuses.

Application Deadline

Job openings are posted for a minimum of seven calendar days. The review and selection process may begin as early as the eighth day after posting. This opening may be removed from posting boards and filled anytime after the minimum posting period has ended.

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.