Hyatt Regency O'Hare Chicago

At Hyatt, we believe our guests select Hyatt because of our caring and attentive colleagues who are focused on providing authentic hospitality and meaningful experiences to each guest. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. Goal of the Outlets Manager: Responsible for the managing the day-to-day operation of hotel outlets. This position is also ultimately responsible for the quality of service provided. The Outlets Manager Responsibilities may include:

• Supports and Manages the Hotel Outlets while working closely with the Director of Operations and other hotel departments
• Responsible for short and long term planning of all Outlets, potentially including the Restaurant, the Lounge, and Coffee Shop
• Ensure effective hiring, training, development, promotion and continuous reinforcement
• Lead and coach the team towards achieving exceptional guest service and employee satisfaction results
• Full understanding of colleague engagement
• Develop and implement creative strategies for revenue enhancement and cost containment
• Develop and recommend the budget, marketing plans and objectives. Manage within those approved plans.
• Responsible for maintaining a high energy, positive, professional appearance
• Plan, coordinate & manage special events and holiday functions
• Ability to take the initiative to run the outlets as a free standing entity

Outlet Managers are an integral part of the hotel's overall Food and Beverage team. Your colleagues will include the Banquet Manager, Executive Steward, Beverage Manager, and Room Service Manager. Experience in the previous mentioned areas will guide you to the next step in your career path as an Assistant Food & Beverage Director.

Qualifications

• Full Time Management Position that requires full flexibility, ability to work weekends and holidays and a varied schedule
• A true desire to understand and anticipate the needs of others in a fast paced environment
• Refined verbal and written communication skills
• Must be proficient in general computer knowledge, including a working knowledge of point of sale systems
• Candidates should be extremely detail oriented and organized
• Candidates should possess proven leadership skills
• Candidates should possess strong food and beverage knowledge. Beverage knowledge should include wine, spirits and beer
• Hotel experience and a thorough understanding of restaurant service
• Previous experience as an Assistant Restaurant Manager or a Restaurant Supervisor preferred
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, and effective in providing exceptional customer service

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