Job#: 2046053
Job Description:
Apex Systems, America's second largest technical staffing firm, has a 6-month contract openingforOn-Site Support Technicianwith a warehouse client in Macungie, PA. This is a fast-paced, cutting edge environment offering room for advancement, professional and technical growth and long term stability. We are looking to hirefastand expect these resources to start soon.
Quick Overview:
Title:Onsite Support Technician
Duration: 6Month Contract
Location: Macungie, PA
Shift:Monday-Friday, flexible start time of6:30A-3:00P
Summary
This position performs analytical, technical, and administrative work in efforts to support local end-users, remote end-users, and production lines. Additionally this position utilizes global processes to achieve the end results. The goal is to achieve total end-user satisfaction for technical issues by possessing exceptional customer service skills, willingness to travel & work overtime, and most importantly work as a team.
Responsibilities
- Setup/imaging of new user equipment (Laptops running Windows 10, Mobile phones running iOS or Android) according to global guidelines
- Delivery of end-user equipment to the users
- General OFFICE support to end-users
- Deliver and Support infrastructure solutions required by the business
- Perform delivery and support work according to standard methods and processes
- Execute time-critical support of industrial IT solutions
- Collaborate with global support technicians in troubleshooting and resolving infrastructure and end-user problems, in addition to using all available resources such as personal skills, vendor documentation, and online knowledge bases
- Use delegated authority from global operations teams to manage local infrastructure solutions
- Proficient in general network design and troubleshooting from a connected device perspective
- Provide continual communication/feedback to end-users to understand their requirements and setting the appropriate expectations.
- Install and configure Client systems (Hardware, software, applications, communications, printers, and peripherals)
- Install, configure, and support various handheld barcode scanning devices
- Install, configure, and support specialized barcode printers
- Have a good understanding of LAN connectivity (wired & Wi-Fi) in support of existing infrastructure
- Assist PC Users in utilizing PC applications for office & factory automation and solving business problems.
- Perform scheduled/unscheduled upgrades to machines to maintain a safe & secure network due to O/S vulnerabilities and virus outbreaks.
- Image & configure new and existing machines to end-user expectations
- Deploy new computers to end-users by transporting equipment via handcart and personal/company vehicle in which lifting up to 50 lbs. is involved.
- Ability to produce documentation for Knowledgebase solutions
- Rotational on-call support
- Participate in global projects that have an impact on the local business, as needed
- Other duties as assigned
Key Qualifications and Capabilities
- Bachelor's Degree in Computer Information Systems, or the equivalent combination of education, training and experience that provides the required knowledge skills and abilities.
- Ideally, at least 5 years' experience in a manufacturing environment.
- Five years of IT experience preferred.
- Experience working in a highly matrixed organization.
- Ability to work in a team environment, manage multiple clients, and provide consultative skills throughout the process.
- The ideal candidate will be highly motivated with a strong sense of urgency.
- Dedicated to delivering customer value
- Ability to build effective relationships
- Solid communication skills
- Work patiently with end-users who are frustrated and need issues to be resolved quickly or helpful guidance with using the solutions
- Open to change and enjoys the challenge of unfamiliar tasks
- Pursues tasks with energy, drives and has a need to finish
- Broad IT background
- Has fluency in English, both written and spoken
- Experience in Cloud technologies a plus
Why APEX?
- We offer weekly pay, direct deposit, competitive pay rates
- Health/Medical benefits, Life Insurance, 401k, Employee Stock Purchase Program
- Discounts to most major certification programs, access to multiple technical training platforms and programs
EEO Employer
Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or 844-463-6178.
Apex Systems is a world-class IT services company that serves thousands of clients across the globe. When you join Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRated's Best of Staffing in Talent Satisfaction in the United States and Great Place to Work in the United Kingdom and Mexico.
VEVRAA Federal ContractorWe request Priority Protected Veteran & Disabled Referrals for all of our locations within the state.We are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here.