Job Summary

The Global Project Delivery Enablement Analyst position within NetApp's Worldwide Professional Services organization is essential for supporting the success of our Project Delivery teams, with a specific focus on our U.S. Public Sector customers (USPS). Analysts in this role are responsible for providing exceptional support services to Associate and Field Project Managers, Customer Delivery Managers, and Financial Operations teams.

As an Enablement Analyst, you will collaborate closely with cross-functional teams, actively participate in daily support activities, utilize ticket-tracking applications, and generate action reports. By fulfilling these responsibilities, you will directly contribute to the successful delivery of our PS projects, making a meaningful impact on our organization and ensuring the financial health of our PS projects. Joining the GPDE team for NetApp U.S. Public Sector presents a crucial opportunity to drive the success of our Project Delivery teams and have a positive impact on our project delivery efforts. This generalist role offers ample opportunities for learning and advancement, further enhancing your professional growth within the organization.

Interaction:
The GPDE Analyst plays a collaborative role, working closely with Associate and Field Project Managers, Customer Delivery Managers, Financial Operations teams, Business Analysts, IT teams, and end users of our systems. Key aspects of this role include building strong relationships, being responsive, meeting deadlines, and adhering to scheduled tasks. These aspects are vital for successful collaboration with both PS delivery and management teams.

Job Requirements

Perform problem analysis, triage, and root cause analysis, engaging technical resources when necessary.
Proactively identify and implement process improvements.
Exhibit strong communication skills, documenting issues clearly, developing action plans, and providing timely updates.
Handle non-routine tasks creatively.
Work collaboratively in a fast-paced environment, balancing changing priorities with business maturity.
Apply learned experiences and knowledge to solve routine to moderately complex problems.
Effectively communicate with employees in other departments and functions.
Support queue management.
Proficiency in basic Microsoft applications: Excel, Outlook, Word, PowerPoint.
US Citizenship required.

Education

Bachelor's degree in a relevant field such as Business Administration, Information Systems, or a related discipline.
Previous experience in project delivery support or a similar role is preferred.
Excellent customer support skills with a focus on providing exceptional service.
Proficiency in using ticket-tracking applications and relevant software tools.
Familiarity with business systems and applications used in project delivery.
Ability to collaborate effectively with cross-functional teams.
Strong problem-solving and analytical skills, with the ability to perform root cause analysis and find creative solutions.
Excellent communication skills, both written and verbal.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Basic understanding of IT systems and processes.
Proficiency in generating action reports to monitor the financial health of PS projects.

Compensation:
The target salary range for this position is 72,900 - 102,520 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package. This may cover Health Insurance, Life Insurance, Retirement or Pension Plans, Paid Time Off (PTO), various Leave options, Performance-Based Incentives, employee stock purchase plan, and/or restricted stocks (RSU's), with all offerings subject to regional variations and governed by local laws, regulations, and company policies. Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

Equal Opportunity Employer:

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.

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Why NetApp?

We are all about helping customers turn challenges into business opportunity. It starts with bringing new thinking to age-old problems, like how to use data most effectively to run better - but also to innovate. We tailor our approach to the customer's unique needs with a combination of fresh thinking and proven approaches.

We enable a healthy work-life balance. Our volunteer time off program is best in class, offering employees 40 hours of paid time per year to volunteer with their favorite organizations. We provide comprehensive medical, dental, wellness, and vision plans for you and your family. We offer educational assistance, legal services, and access to discounts. Finally, we provide financial savings programs to help you plan for your future.

If you want to help us build knowledge and solve big problems, let's talk.