JOB TITLE: COMMUNICATIONS SPECIALIST
LOCATION: RALEIGH, NC (HYBRID)
RATE RANGE: 30.00-33.00 PER HOUR
JOB#: 48106-1

REQUIRED SKILLS:
* Associate's Degree and a minimum of 3 years of IT work experience; or additional 2 years of work experience can be substituted for the degree
* Minimum of 3 years of applicable network experience and support.
* Strong knowledge of networking to include SD-WAN, data circuits, network troubleshooting
* Strong customer service experience as you will be instrumental in establishing customer relationships.
* Experience with Service NOW
* Proficient with MS Office Suite, especially Excel and Teams
* Strong organizational skills
* Excellent communication skills, both written and verbal.
* Strong project coordination skills and ability to manage multiple activities at the same time.
* Trouble shooting knowledge of router, switch and modem connections and setup.
* Remote connections using VPN, Putty and or SSH.

JOB DESCRIPTION:

We are seeking a Telecommunications Specialist to provide technical support to Telecommunications services to include various initiatives and projects such as WAN, LAN, VPN, Wiring LAN Infrastructures, and Wireless Environment, etc. You will join the team and perform data analysis, capture and review of metrics and provide reports to management.

This is an onsite position, located in Raleigh, NC. Currently allowing for hybrid work, reporting to the office 2 days a week (Mon-Tues). This hybrid schedule could change in the future. This is a first shift M-F position with occasional on-call rotation and after-hours work.

Responsibilities include, but not limited to:
* Administer multiple network service requests to vendors providing network services using advanced Telecom Expense Management software.
* Schedule and coordinate network service installations based on project specifications.
* Report and track daily tasks in Excel spreadsheets.
* Follow ServiceNow tickets to closure.
* Perform data analysis, capture, and review of metrics, and provide management reports as requested
* Managing extraction of data from ServiceNow to create next-day reports of outages.
* Coordinating new upgrades and enhancements.
* Execute the circuit implementation & disconnect lifecycle of assigned orders related to new installs, migrations, and disconnects
* Responsible for the ordering, tracking, and overall coordination require for circuit installations.
* Support and work with Vendors on the day-to-day activities of the WAN escalations and assist in answering vendor calls.
* Using provisioning tools to process customer service orders and activate service.
* Understand all allied vendor and systems and processes from order submission to completion & troubleshooting
* Maintain a keen understanding of all vendors SLA's
* Pro-actively communicate progress, critical timelines, and delays/obstacles to Project Managers and Management and seek opportunities to improve processes
* Work with the ServiceNow ticketing system and vendor ticket reporting to ensure vendors resolve issues on time and close the requests on time
* Work Service Now Trouble Tickets and drive to closure.

Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.