Job Summary

The Alumni Association of the University of Michigan is seeking a dynamic and detail-oriented Membership Coordinator to be a part of our team. In this role, you will assist in the creation and execution of the Association's strategic plan for membership, with a strong focus on the implementation of renewal, retention, and stewardship initiatives. Your efforts will be integral in recruiting and retaining members to help advance the organization's mission.

In addition to the responsibilities and qualifications listed below and most importantly, candidates must share and hold to the highest regard, the same values that are uniquely inherent to the Alumni Association:

ALL IN

Believe in our mission

Be trustworthy and loyal to the Alumni Association and each other

Be passionate about what we're doing and be proud to be a part of it

Be an employee who goes above and beyond the call of duty

SERVING HEART

Be open and willing to listen to others and help in whatever way possible

You're dedicated to selflessly following the Platinum Rule: treat others the way they want to be treated

SOLUTION SEEKER

You're a creative problem solver

You're never satisfied with the status quo

You find a way to say yes

You embrace new ideas and approaches from different perspectives 

You're collaborative, flexible and adaptive

Who We Are

We enrich the University of Michigan's impact by serving as an independent gateway for alums of all identities, backgrounds, and experiences  across the globe and in our neighborhoods ? in order to create and deepen belonging to the Michigan Family, the Leaders and Best.

The Alumni Association values a culture of diversity, equity, and inclusion. We are committed to the continual development of a diverse staff who thrive and contribute to a positive, equitable and inclusive environment. Our commitment to DEI work is showcased here: https://alumni.umich.edu/about/diversity/. 

Responsibilities*

• Assist in building a cohesive plan and strategy for renewal and retention. Implement opportunities to retain and steward the membership base and optimize performance to keep a healthy and engaged member group.  
• Implement data-driven, multi-channel campaigns with the help of the larger membership and data analytics team. 
• Provide hands-on insights of the Association's membership renewal program using mail, digital and other programs and media as appropriate.
• Oversee the membership fulfillment process for all membership types (alumni and student) and all membership campaigns. 
• Work with vendors to identify and create new gift ideas for membership campaigns. Serve as the point of contact for the fulfillment vendors. 
• Assist with membership campaign reporting and stewardship efforts. Run fulfillment reports.
• Support the Go Blue Rewards program by promoting benefits through digital promotion to members. Ensure information is up to date on web pages.
• Support the creation of the membership budget and coordinate the tracking of expenses and revenues including reconciliation. 
• Maintain and organize gifts for membership campaigns. 
• Utilize and encourage annual giving / membership best-practices across channels or platforms through benchmarking and awareness of key fundraising or membership trends.
• Build supportive and collaborative internal relationships to inform, advocate, and market the long-term business objectives and service role of membership at the Association.
• Be able to communicate membership's value proposition and vision, work with various cross-functional teams and stay on-course for developing this area in a strategic manner.

General Responsibilities:

• Provide organizational leadership by demonstrating the Alumni Association's core values: All In, Serving Heart and Solution Seeker, and helping other staff members demonstrate those values.
• Value and embrace different identities and diversity of thought recognizing that everyone has unique and different experiences that contribute to the best solution seeking and success for the Association. 
• Work with Association staff members to gain a clear and consistent understanding of the details of the strategic plan and feel equal ownership of every piece of it, including pieces for which there is no direct responsibility.
• Be inclusive and collaborative with every other member of the staff and every other team. Operate as a critical contributing member of the staff to complete objectives in many different areas in order to move the whole organization toward the strategic plan.
• Support University Relations efforts by demonstrating the Association's value to campus units/partners (i.e., schools/colleges, campuses).
• Continually build digital skill sets in order to implement into work.
• Staff and participate in team meetings, Alumni Association events that may be during evenings or weekends, and staff retreats including offsite, overnight staff retreats at Camp Michigania.
• Provide staff support to the Alumni Association's Board of Directors, its committees, and other volunteers as needed.
• Coordinate special projects as assigned or required.
• Participate in Alumni Association and other University committees as required.
• Share knowledge through internal communication.
• Support the Alumni Association's vision of creating a place of belonging for all alumni.
• Remain current with respect to technology and the University's educational resources.

Supervision Received:

Direct supervision is received from the Lead Associate Membership Manager.

Supervision Exercised:

May coordinate the work of some temporary employees and work with external agencies

Required Qualifications*

• A Bachelor's degree in marketing, communications, fundraising, advertising, or another related field, along with 3 years of prior marketing, fundraising, non-profit, or related field experience is required; alternatively, an equivalent combination of education and experience will be considered.
• Experience and comfort with software programs and platforms including Google Docs, Google Drive, Google Spreadsheets, Word, Excel, PowerPoint, Wordpress, and Salesforce or other CRM. 
• Highly organized with strong project management skills, including the ability to manage many tasks, email campaigns and other tactics concurrently, continually setting priorities on emerging requirements and changing timelines
• Ability to work effectively with leaders and colleagues at all levels in a multicultural and diverse environment.

Work Locations

This position is hybrid and requires working a minimum of two days a week in the office which includes Tuesdays.

Modes of Work

Positions that are eligible for hybrid or mobile/remote work mode are at the discretion of the hiring department. Work agreements are reviewed annually at a minimum and are subject to change at any time, and for any reason, throughout the course of employment. Learn more about the work modes.

Additional Information

AAUM welcomes applications from people of all abilities. This position requires the occasional moving of 10 lbs or less.

This position requires some evening and weekend work. 

U-M EEO/AA Statement

The University of Michigan is an equal opportunity/affirmative action employer.